ਕੰਮ ਦਾ ਵੇਰਵਾ

About Libra Solutions

Libra Solutions works to make complex legal matters easier for plaintiffs, heirs, and the attorneys and doctors who support them. By pairing financial strength with technology-led innovation, the company helps reduce delays in legal workflows and makes it easier for people to get the funding and care they need at the right time.

Its portfolio includes MoveDocs, which improves the coordination of medical, financial, and professional services for personal injury matters; Oasis Financial, the country’s largest and most recognized plaintiff funding brand, which has helped more than 400,000 plaintiffs access over $2 billion in funding; and Probate Advance, which allows heirs to receive inheritance funds without waiting for the probate process to finish. Across these businesses, Libra Solutions supports a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers.

Role Overview

Libra Solutions is hiring a Customer Support Associate to be the first contact for consumers interested in pre-settlement funding. The role focuses on delivering strong customer service, walking applicants through intake, and creating a positive experience in a busy call center setting. The ideal candidate is detail-oriented, customer-focused, and comfortable working in a high-volume environment. Backgrounds in medical, healthcare, legal, or financial services are especially valued, and Spanish-speaking candidates are encouraged to apply.

This is a full-time remote role. Team members must be available from 10:30 a.m. to 7:00 p.m. Central Time, or the matching hours in their local time zone.

Responsibilities

Handle about 75 to 80 inbound customer calls each day from people interested in pre-settlement funding.
Deliver excellent service while explaining available products and services to consumers.
Collect, enter, and maintain customer information accurately in company systems.
Support applicants through the intake and onboarding steps while ensuring a smooth experience.
Work toward or exceed targets for sales, quality, and productivity.
Show empathy and professionalism when helping customers dealing with financial hardship.
Use CRM tools and internal systems to keep records and follow-up actions up to date.
Coordinate with internal teams to help applications move through the process on time.
Adhere to call scripts, compliance standards, and company procedures.

Requirements

High school diploma or equivalent; some college education is preferred.
1 to 2 years of experience in a high-volume inbound call center handling roughly 75 to 80 calls per day.
Prior customer service experience in medical, healthcare, legal, financial services, insurance, or personal injury settings is strongly preferred.
Spanish fluency is preferred, though not mandatory.
Strong verbal and written communication skills, with the ability to remain empathetic and professional.
Experience with CRM software and online chat tools.
Ability to manage multiple tasks accurately in a fast-moving environment.
Typing speed of at least 35 WPM.
Ability to meet productivity and performance expectations.
Must pass a background investigation successfully.
Availability to work Monday through Friday from 10:30 a.m. to 7:00 p.m. CST.

Benefits

The company offers competitive pay along with a broad benefits package that includes multiple medical plan options, dental, vision, and life insurance, a 401(k) plan with a generous company match, flexible spending accounts for medical and dependent care expenses, and paid time off.

Additional Information

This position is full-time and remote. The role is suited to candidates who can manage a fast-paced, high-call-volume workload and maintain accuracy, empathy, and professionalism throughout the customer journey.

Customer Support Associate