Dispatcher

Role overview

This permanent full-time dispatcher role is based in London, Ontario at 15 Buchanan Court and reports to the Operations Manager. The position starts immediately and follows a Monday to Friday schedule from 7:00am to 4:00pm. Compensation is set at $60,000 to $65,000 per year.

About the company

Miller Waste Systems is a Canadian, family-owned waste management business that has been operating since 1961. With 65 years of experience, the company serves municipalities, businesses, and industrial customers across Ontario, Nova Scotia, and New Brunswick through collection fleets, recycling facilities, transfer stations, and composting operations.

The organization has also been recognized among Canada’s Best Managed Companies for 16 consecutive years, reflecting its focus on leadership, operational excellence, and a people-first culture. Employees are offered a safe workplace, competitive pay, room to grow, and the opportunity to build a long-term career with a trusted community partner.

What the role involves

The dispatcher is responsible for delivering strong customer service while keeping customers, drivers, and internal teams connected. The role supports day-to-day routing and field operations by sharing key instructions with drivers, handling service issues, and providing administrative and clerical support to the Operations Manager and Route Supervisors so that operations run efficiently and on time.

Key duties

• Deliver high-quality customer support across all business lines.
• Handle service-related transactions such as new contracts, changes to service, billing questions, temporary orders, and additional service requests.
• Enter customer information accurately into TRUX before service begins and keep records current throughout the customer relationship.
• Address customer issues quickly and involve the right people when escalation is needed.
• Send service instructions to drivers through two-way radio and in-cab tablets to support timely dispatching.
• Assign calls and responsibilities proactively to improve route efficiency and manage time well.
• Make sure all service calls are finished before drivers return to the shop.
• Review and close daily run sheets, working with drivers to correct missed calls or poor sequencing.
• Prepare next-day run sheets and distribute them as required.
• Use internal systems to produce reports on heavy bins, route densification, and other operational measures.
• Work with sales, operations supervisors, and administrative staff to support customer requests and market growth efforts.
• Create monthly waste diversion reports for major accounts.
• Record and share driver feedback related to customer needs.
• Take part in special projects assigned by supervisors or the Operations Manager.
• Complete purchasing requests and reconcile payments with accounts payable.
• Process customer billing and invoices for different business lines.
• Support the Office Administrator as the first point of contact and provide coverage when needed.
• Carry out additional tasks as assigned.

Skills and qualifications

• Prior dispatch experience, ideally in the waste management sector.
• Strong written and spoken communication skills with a service-first mindset.
• Good organizational, prioritization, and time-management abilities.
• Careful attention to detail and accuracy.
• Ability to gather, track, and act on information in a busy environment.
• Comfort working with PC-based tools and business software.
• Adaptability and flexibility in a fast-moving workplace.
• A positive, empathetic approach to customer service.
• Strong people skills and a willingness to learn and grow.
• Experience in customer service or sales is considered an advantage.
• Professionalism and composure when solving problems.

Additional information

The position is currently open for an existing vacancy and will remain posted until filled. Artificial intelligence is not used in the screening, assessment, or hiring process for this role.

The company encourages applicants who meet most of the requirements and bring enthusiasm for the work, even if they do not match every listed qualification.

Miller Waste Systems is committed to equity, diversity, and inclusion, and welcomes applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ2S+ persons. The company also provides equal opportunity and service standards for people with disabilities in accordance with applicable provincial disability legislation.

As an employer, the company emphasizes a family-oriented, employee-focused environment and offers industry-leading workplace conditions, compensation, benefits, and pension programs.