Front Desk Agent

Role Overview

Millennium Plaza Doha is looking for a Front Desk Agent to deliver a polished, welcoming arrival and departure experience for hotel guests. The role centers on managing check-ins and check-outs, answering guest questions, keeping guest information accurate, coordinating reservations, and working closely with other teams to ensure each stay runs smoothly. A courteous, professional approach is essential for creating a positive and memorable guest experience.

Key Responsibilities

• Provide timely, polite, and efficient service that supports strong guest satisfaction from arrival through departure.
• Welcome guests personally, using their names when available, and guide them to their rooms when appropriate.
• Support guests with hotel orientation, in-room guidance, and general questions about hotel activities.
• Stay updated on hotel details and local information such as timings, promotions, events, attractions, and other useful resources so guest queries can be answered accurately.
• Monitor daily room rates and occupancy levels to support informed front desk decisions.
• Follow front desk cashiering procedures carefully, including accurate processing of incidental charges through computerized front office systems.
• Manage guest accounts smoothly from check-in to check-out, ensuring all incidental charges are posted correctly.
• Protect guest confidentiality and avoid sharing personal or stay-related information.
• Work with a solid understanding of hotel policies, procedures, service standards, facilities, and current happenings.
• Follow all environmental, health, and safety policies and procedures set by the organization.

Requirements

• Strong customer service mindset with the ability to maintain a warm, professional presence.
• Ability to handle front desk operations such as check-in, check-out, reservations, and guest record management.
• Comfort using computerized front office systems for billing and posting charges.
• Good awareness of hotel operations, facilities, and local area information.
• Ability to respect guest privacy and handle sensitive information discreetly.
• Understanding of service standards, hotel procedures, and safety requirements.
• Ability to coordinate with different departments to support guest needs effectively.

Additional Information

The role requires consistent alignment with the company’s environmental, health, and safety standards and policies.