Retail Store Manager

About the role

This position is for a retail store leader in Singapore with a global sports brand. The role is centered on driving store performance, building a strong customer experience, and managing day-to-day retail operations in line with brand standards. The company promotes a culture built around being driven, vibrant, collaborative, and authentic, and welcomes applicants of all genders.

What you'll do

• Take ownership of the store’s sales targets, KPIs, and profitability through effective planning, cost discipline, and strong selling and service execution.
• Deliver a consistently high level of customer experience that aligns with the brand’s service principles and retail standards.
• Lead hiring, onboarding, training, development, and succession planning for a high-performing store team.
• Control payroll and create service-oriented schedules that support both profitability and customer service.
• Ensure all required training programs, local and global, are rolled out properly and deliver practical results in the store.
• Study customer behavior, purchase patterns, and competitor activity, then share insights and recommendations with area or district leadership.
• Plan, oversee, and improve loss prevention awareness, education, and compliance efforts.
• Handle the receipt and dispatch of merchandise and ensure inventory processes are completed accurately.
• Maintain strong loss prevention compliance and support store-wide shrink reduction goals.
• Meet or improve inventory and shrink targets, including supervision of physical stock counts.
• Flag merchandise opportunities and concerns to the area or district manager.
• Coordinate marketing initiatives, in-store events, and other promotional activity within budget and according to policy.
• Build effective working relationships with local public relations and marketing contacts.
• Support new store launches and store closures when needed, including travel if required.
• Attend store manager meetings and other offsite training or role-related sessions as directed, with travel if required.
• Make sure visual merchandising standards are consistently maintained and that the store presentation reflects brand expectations.
• Keep the store in proper physical condition and escalate maintenance needs promptly.
• Follow all operational standards, core competencies, and key accountabilities for the role.
• Help maintain a safe, compliant working environment for all store associates.
• Be available for non-standard working hours, including weekends, evenings, and holidays, with overtime if needed.

Candidate profile

• 2 to 4 years of management experience in a customer-focused retail setting, ideally in apparel or footwear.
• A strong history of delivering sales results while staying within payroll targets.
• Proven ability to recruit, train, develop, and retain top talent and team members.
• Comfortable handling complex situations and making sound decisions.
• Strong communication skills, including the ability to present to larger groups.
• Good interpersonal and motivational abilities.
• Well-developed organization and time management skills.
• Practical project management exposure, along with experience in communication rollout and event coordination.
• Commercial awareness and a willingness to work with innovation and change.
• Leadership capability and confidence in a retail environment.
• Working knowledge of PCs, MS Office, Lotus Notes, and the internet.

Equal opportunity and hiring process

All qualified applicants are considered without regard to race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. The organization states that it does not tolerate harassment or discrimination. Applications are reviewed by real people, and hiring decisions are made without automated systems or AI. AI-supported tools may be used only for isolated administrative tasks such as interview scheduling, and they do not affect hiring outcomes.

Company overview

The employer is a global sports brand that develops footwear, apparel, and accessories for athletes and everyday consumers. Its group includes PUMA, Cobra Golf, and stichd, operates in more than 120 countries, and employs about 22,000 people worldwide.