Rooms Controller

Role overview

This position sits within Rooms & Guest Services Operations at a hotel in Doha, Qatar. It is a full-time, non-management role with no remote work. The role focuses on coordinating room assignments and front office processes to help deliver smooth guest arrivals, departures, and stay management.

Key duties

• Allocate rooms based on guest preferences and requests whenever possible.
• Carry out pre-registration for selected guests and prepare their key packets.
• Coordinate check-in and pre-registration steps for incoming groups.
• Monitor and handle room changes and check-out adjustments, and share updates with the right teams.
• Confirm bookings and cancellations.
• Review rooms that are out of service each day.
• Check that rates align with market codes and document any exceptions.
• Inspect and correct guest billing as needed.
• Handle guest paperwork and related documentation.
• Complete guest check-in and check-out procedures.
• Issue and activate room keys.
• Ensure valid payment methods are secured.
• Spot and manage overbookings.
• Check for duplicate reservations and block rooms when required.
• Prepare daily reports.
• Follow up with guests to confirm their concerns or requests have been resolved satisfactorily.
• Receive, document, and pass on messages accurately and clearly.

Workplace standards

• Follow company policies, procedures, and confidentiality requirements.
• Maintain a neat, professional appearance and protect company assets.
• Greet all guests warmly and provide service in line with company standards.
• Respond to guest needs proactively and support guests with disabilities.
• Communicate clearly and professionally in speech and writing.
• Handle telephone calls with proper etiquette.
• Coordinate with other departments to complete tasks efficiently.
• Act as a positive example for the department.
• Build cooperative working relationships and support team objectives.
• Meet quality assurance standards.
• Be able to stand, sit, or walk for long periods.
• Use computers and POS systems to enter and retrieve information.
• Lift, move, carry, push, pull, and place items up to 10 pounds without assistance.
• Perform additional reasonable duties assigned by supervisors.

Preferred qualifications

A high school diploma or GED is preferred. Relevant experience of less than 1 year is expected. No supervisory background or professional license/certification is required.

About the employer

Le Méridien is a hospitality brand inspired by stylish travel and the enjoyment of local culture. The brand caters to guests who value creativity, curiosity, and memorable experiences. It emphasizes authentic, polished service and a welcoming atmosphere for team members from diverse backgrounds.

Equal opportunity statement

The employer promotes equal opportunity and aims to create an inclusive environment where people from different backgrounds are respected and given access to opportunities without discrimination on protected grounds, including disability and veteran status, subject to applicable law.