Administrative Support III

Role overview

The University of Alberta Hospital is known for its focus on healthcare innovation and patient-centered care. In this temporary Administrative Support III role, you will be part of a virtual observation team that monitors patients from a remote setting through video technology. Working closely with nursing staff, you will watch for anything that could place a patient at risk and act promptly to support safety and well-being.

The position requires clear communication with patients through a two-way audio device, quick escalation when immediate assistance is needed, and careful documentation of observations, interactions, and events in the electronic health record. The role also includes completing equipment safety checks, handling basic troubleshooting, and delivering equipment to different units as needed. This is a fast-paced support position that requires sustained attention, strong teamwork, and consistent adherence to established procedures.

Job details

Classification: Administrative Support III

Union: AUPE GSS

Unit and program: Virtual Observation Hub

Primary location: U of A Hospital

Location details: As per location

Multi-site: Not applicable

FTE: 1.00

Employment class: Temp F/T Benefits

Date available: 15-JUL-2026

Temporary end date: 28-FEB-2027

Posting end date: 30-JUN-2026

Hours per shift: 11.25

Length of shift: 4 weeks

Shifts per cycle: 14

Shift pattern: Nights and weekends

Days off: As per rotation

Vehicle requirement: Not applicable

Salary: 25.72 to 31.25 per hour

Responsibilities

• Monitor a live video stream of patients from a remote location and stay alert to any behavior or activity that may affect safety.
• Communicate directly with patients using a two-way audio device when intervention or redirection is needed.
• Trigger an alarm and relay brief, accurate information to nursing staff when urgent assistance is required.
• Maintain precise records of observations, patient interactions, and incidents in the electronic health record.
• Perform routine safety checks on monitoring equipment and carry out basic troubleshooting when needed.
• Move and deliver equipment to multiple units as part of day-to-day support duties.
• Work cooperatively with nurses and other team members while following established protocols.

Requirements

• Completion of Grade 12 or an equivalent level of education.
• Previous experience working as a virtual monitoring attendant.
• Experience keeping watch over multiple patients at the same time.
• Ability to sit for long periods and continuously walk while pushing equipment for at least two hours in a shift.
• Constant alertness while observing patient activity.
• Strong client-focused mindset and excellent attention to detail.
• Basic computer skills, including continual use of a keyboard and mouse.
• Comfort using a smartphone device.
• Ability to work with limited supervision.
• Solid teamwork skills and a collaborative approach.
• Ability to follow established procedures and protocols.
• Ability to read, write, speak, understand, and give verbal instructions in English.
• Ability to adjust quickly and respond to changing priorities.
• Updated resume must be attached to the application for consideration.
• Preferred background: experience in a healthcare environment and recent customer service experience.

Work conditions

• This is a temporary full-time opportunity with benefits.
• The work is remote, supporting patient monitoring from a virtual location.
• Shifts are scheduled at night and on weekends.
• The role requires prolonged sitting and frequent movement while pushing equipment.

Additional information

• FTE: 1.00.
• Hours per shift: 11.25.
• Length of shift in weeks: 4.
• Shifts per cycle: 14.
• Days off are assigned according to the rotation.
• Vehicle use is not required.

About the team

You will be joining the Virtual Observation Hub at the U of A Hospital, supporting patients through technology while remaining an active and dependable part of the care team.