Client Engagement Coordinator

Job Overview

The Client Engagement Coordinator will act as the day-to-day liaison between the agency and its clients, keeping communication clear, projects on track, and client satisfaction high. This position suits someone with 1 to 3 years of experience in an advertising agency or a closely related environment who enjoys client service, project coordination, and finding creative solutions.

Qualifications

• Between 1 and 3 years of experience in an advertising agency or a similar field.
• Strong verbal and written communication skills, along with solid people skills for effective client interaction.
• Comfort handling several projects at once while staying organized and detail-oriented.
• Good judgment in solving problems and managing time efficiently.
• Working knowledge of project management platforms such as Asana, Trello, and Monday.com.
• Applicants must already have prior work experience; recent graduates are not a fit for this role.
• Positive attitude and ability to contribute well in a team setting.

Responsibilities

• Serve as the main contact for clients and make sure their requirements and expectations are addressed.
• Oversee client projects from initiation through completion, keeping delivery on schedule and aligned with client needs.
• Work closely with creative, media, and account teams to plan and execute client campaigns.
• Create client-facing presentations and status reports that clearly explain progress, outcomes, and next steps.
• Build lasting client relationships through consistent communication and proactive issue resolution.
• Support client onboarding by gathering key information and preparing project briefs.
• Monitor project schedules, budgets, and deliverables so milestones are achieved on time.
• Handle client questions, concerns, and feedback in a prompt and professional manner.

Work Arrangement

This is an on-site role in Santa Monica, CA. The team works from the office Monday through Thursday, with the option to work from home on Fridays.

Additional Notes

Prior professional experience is required for this position.

Recent graduates are not eligible for consideration.