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Company Overview

Sentic is a remote-first, full-service growth marketing agency with ties to the Greater Chicago Area. The agency helps businesses of all sizes access high-quality digital marketing and focuses on campaigns that create measurable outcomes. Its work culture is built around performance, teamwork, and ongoing improvement in a fast-moving, client-focused setting. This role is suited to someone who enjoys a highly visible environment and wants to make a strong impact.

Role Summary

Sentic is hiring a highly organized, proactive Client Operations Manager to act as the key link between clients and the specialist teams supporting them. The position blends client success with project management and is centered on turning client objectives into clear action plans, keeping internal execution on track, and communicating campaign results back to clients. Success in this role will be evaluated through client retention and satisfaction.

This is a hands-on position for someone who enjoys turning strategy into day-to-day operations, keeping teams aligned, and contributing meaningfully across multiple client accounts.

Client Communication and Relationship Management

Serve as the main contact for a defined group of clients and manage the ongoing relationship day to day.
Run recurring client check-ins, launch discussions, and status meetings to review progress, commitments, and any obstacles.
Set clear expectations with clients around deliverables, timelines, and campaign performance.

Internal Coordination and Project Execution

Work closely with internal media, creative, and strategy teams to build plans designed to deliver results.
Create and maintain project schedules, workstream trackers, and deliverable lists to keep every deadline on time and within scope.
Remove internal roadblocks by improving workflow, clarifying requirements, and closing execution gaps between teams.
Collaborate with the Head of Client Operations to assess client satisfaction, spot expansion opportunities, and identify accounts that may be at risk of churn.

Campaign Operations and Reporting

Track the status and performance of digital campaigns across channels such as Paid Search, Paid Social, Email, and Programmatic.
Prepare, maintain, and present dashboards and reports that explain campaign results and return on investment in a client-friendly way.
Support the setup and operational processes for marketing campaigns so launches run smoothly.

Requirements

2 to 4 years of experience in account management, marketing operations, or digital project management, ideally in a digital or media agency.
Strong working knowledge of digital marketing and its key components, with the ability to understand platform data and turn it into client-facing insights and strategy.
Excellent organizational ability and comfort managing several workstreams at once in a fast-paced environment.
Hands-on experience with Google Analytics, HubSpot, and Shopify, plus exposure to other systems that act as a central source of truth.
Experience using project management tools such as ClickUp, Asana, or Databox, along with communication tools like Slack.
A proactive mindset with a willingness to take ownership, problem-solve independently, and execute without waiting for others to step in.

Why Join Sentic

Competitive compensation and 401(k).
Comprehensive health, dental, and vision coverage.
Fully remote work arrangement.
Room for rapid advancement within a growing agency.

Client Operations Manager