Customer Service Representative

About the company

Kaizen is a leading recruitment specialist across the MENA region, focused on placing experienced professionals into strong career opportunities throughout the Middle East and the GCC.

About the client

The hiring client was founded in 1841 and is recognized globally for business intelligence and insights. Its services help organizations make informed decisions and support business operations across 64 countries in the Middle East, South Asia, Africa, and the Indian Ocean/Pacific Islands regions.

Role overview

This position is for a Customer Service Executive based in Riyadh, Saudi Arabia. The role centers on managing incoming leads, supporting existing and prospective clients, coordinating across teams, and ensuring customer requests are handled accurately and efficiently.

Key responsibilities

• Manage the day-to-day flow of leads for selected D&B products.
• Communicate with clients in a professional manner, share information about services, respond to queries from current customers, and assist the sales team with new inquiries.
• Keep precise records of questions, requests, complaints, and feedback, and ensure appropriate follow-up is completed.
• Work with internal teams to make sure deliverables are completed on schedule.
• Route customer requests to the right person or department for resolution.
• Build and maintain strong professional relationships with existing customers.
• Stay well-informed about the full range of D&B offerings.
• Provide clear, correct, and complete information whenever needed.
• Support updates and maintenance of the customer database.
• Assist with research work and help generate sales leads.

Education

A graduate degree is required.

Experience

The role is suited to candidates with 0 to 2 years of experience in corporate customer management or B2B customer service.

Skills and attributes

• Background in customer service, ideally in a corporate environment
• Strong verbal and written communication
• Good interpersonal and relationship-building skills
• Team-oriented approach
• Active listening and customer focus
• Ability to manage multiple tasks and priorities
• Comfortable working under pressure
• Stakeholder coordination
• Sales lead support
• Database handling and record management

Application note

When candidates are considered for this opening, their resumes may also be reviewed for other suitable opportunities that match their profile, interests, expertise, and skills. Submitted information is stored in a protected applicant tracking system and is not shared with third parties without consent.