Dispatch Officer

Role overview

Team Global Express is hiring a full-time Dispatch Officer for its courier operations team in Woodville, South Australia. The position focuses on improving fleet efficiency across pickups and deliveries, making sure both ongoing and one-off runs are assigned in a balanced and effective way, and keeping customer service front and centre.

In this role, you will help run day-to-day dispatch activity, assist drivers, and make sure service standards are met consistently across metropolitan Adelaide and the wider Adelaide region.

Normal working hours are 9:00am to 5:00pm. Some flexibility is needed to cover leave and occasionally support the morning shift.

Key responsibilities

• Use the dispatch system to assign regular and ad hoc runs.
• Match vehicle availability and driver capacity to the day’s operational requirements.
• Plan delivery routes and pass on run instructions for major customers.
• Receive, schedule, and allocate jobs with complete and accurate details.
• Track delays, operational issues, and service impacts, and share updates quickly.
• Log driver hours, waiting periods, and any daily job changes.
• Assist with invoice accuracy using operational records.
• Work in line with company rules and legal compliance requirements.
• Help onboard drivers, including training and correct use of TED units.
• Support safety and HSE obligations, including incident reporting and follow-up.

Candidate profile

The right person will be dependable, well organised, and comfortable in a busy transport setting. You should be detail-oriented, able to juggle multiple priorities, and confident communicating with drivers, customers, and internal teams.

Requirements and experience

• Background in dispatch, transport coordination, or logistics operations.
• Solid understanding of fleet allocation and route planning.
• Strong administration skills and accurate data handling.
• Ability to manage urgent tasks under pressure.
• Customer-first approach with clear communication skills.
• Knowledge of transport compliance and Chain of Responsibility principles is preferred.

What the employer offers

• A permanent full-time role in an important operational function.
• The chance to work in a fast-moving, essential transport environment.
• A supportive team culture with approachable leadership.
• Exposure to the full courier operation and fleet management workflow.
• Opportunity to develop skills within a large national logistics business.
• Competitive pay above industry standards.
• Training, mentoring, and upskilling support for career growth.
• Employee perks and discounts.
• Flexible working arrangements, including work from home.
• Inclusive parental leave for all parents and carers.
• Peer recognition awards for outstanding contribution.

Eligibility and inclusion

This role is open to applicants from all backgrounds. The employer welcomes candidates of all ages, cultural backgrounds, genders, sexual orientations, people with disabilities, neurodiverse individuals, and Aboriginal and Torres Strait Islander Peoples. The organisation also recognises the Māori as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Recruitment process

The hiring process begins with an online application. Shortlisted candidates may then be asked to complete an online assessment, followed by either a virtual or in-person interview. Final steps include pre-employment screening, which involves a criminal history check and a medical assessment covering fitness for work and drug and alcohol testing.

Additional notes

• Please include your pronouns and any reasonable adjustments you may need during recruitment.
• Keep an eye on junk and spam folders for application updates.
• The employer is recognised as one of LinkedIn’s Top Companies in Australia for 2023 and 2024.

About the employer

Team Global Express is an Australian-owned transport and logistics company serving Australia and New Zealand. The business is focused on transforming its operations and working toward becoming a leader in environmental, social, and governance performance by 2030. It describes its mission as putting customers, people, and the planet first while continuing to innovate and improve services.