Duty Manager

Role Overview

The Duty Manager is responsible for keeping the hotel running smoothly across all departments on a day-to-day basis, while maintaining a consistently high level of guest service. This role suits someone who can respond calmly and professionally to any situation in a busy, fast-moving setting and who can lead the team effectively.

Core Responsibilities

• Report for duty on time, dressed in the correct uniform and following the company’s grooming expectations.
• Take handover from the previous shift at the start of duty and pass information to the next manager at the end of the shift.
• Work closely with the General Manager on daily hotel operations.
• Support, guide, and supervise departments such as food and beverage, reception, and accommodation with a proactive approach.
• Share hotel service information with guests, including bar and restaurant hours, internet access, luggage assistance, and other support during check-in and throughout the stay.
• Where needed, work shifts within different hotel departments.
• Share responsibility with department heads for assigned duties and help ensure all departments operate to the highest customer care standards, including ongoing staff training.
• Coordinate with management to monitor staffing levels so that service standards and budget requirements are met.
• Assist with weekly stock checks for laundry, alcohol, food, and cutlery/crockery, as directed by the General Manager.
• Handle guest complaints during the shift in a polite, professional, and efficient manner.
• Attend meetings and training sessions when required.
• Follow company rules on fire safety, health and safety, hygiene, and security, including fire walks and security checks.
• Follow all cash-handling procedures carefully.
• Be prepared to support other hotel areas when required and respond to reasonable management requests.
• Ensure HACCP procedures and related systems are completed during the shift.
• Comply with all company procedures and policies at all times.

Required Skills

• Fluent English communication
• Team leadership
• Guest service and hospitality skills
• Conflict handling and problem solving
• Supervisory ability
• Operational coordination
• Cash handling awareness
• Health, safety, hygiene, and security compliance

Additional Information

This position is based in Sligo, County Sligo, Ireland and is a full-time, on-site role. The hotel operates in a fast-paced environment, and the successful candidate is expected to remain adaptable and professional while supporting multiple departments. No salary, openings, education requirement, or application deadline was provided in the source.