Housekeeping Supervisor

Company Overview

Rixos Hotels began in Turkey in 2000 and is known for its all-inclusive, premium hospitality approach. Its properties combine high-end accommodation with international cuisine, entertainment, sports and fitness, spa and wellness experiences, and activities for children and teenagers. Every hotel is designed to offer a distinct stay shaped by local culture, international influences, and Turkish roots, all in a luxury setting.

Role Summary

The Housekeeping Supervisor is responsible for keeping guest rooms, corridors, pantries, and service areas clean, orderly, and maintained to a five-star standard. The role also includes supervising room attendants and related housekeeping support staff, coordinating maintenance follow-up, supporting guest service needs, and ensuring smooth shift handovers.

Key Duties

• Carry out daily checks of guest rooms, corridors, and pantries to maintain top cleanliness standards.
• Train room attendants on the job and guide their day-to-day performance.
• Build and maintain positive employee relationships within the housekeeping team.
• Inspect housekeeping equipment and machines and make sure they remain in good working condition.
• Raise work orders and coordinate with Engineering until issues are resolved.
• Give extra attention to VIP rooms and ensure they are handled properly.
• Attend daily housekeeping briefings with EKH/AEH.
• Immediately report sick guests, unusual guest behavior, and unknown persons in guest corridors to the Housekeeper and Security Office.
• Ensure proper shift handover and takeover between incoming and outgoing teams.
• Log and report all lost-and-found items to Housekeeping.
• Prepare discrepancy reports for Front Office.
• Arrange fumigation for rooms and floors when required.
• Track and follow up on “Do Not Disturb” rooms.
• Prepare linen inventory records for rooms.
• Inform the Housekeeper about any damage caused by guests.
• Monitor maintenance reports and ensure unresolved work is followed up.
• Water and replace flowers according to schedule requirements.
• Check that all floral arrangements are attractive before they are delivered to guest rooms.
• Inspect guest rooms and other areas with strong attention to detail.
• Perform daily physical inspections of occupied, vacant, and checkout rooms at 1300 hours.
• Ensure maid trolleys are correctly parked in guest corridors and at room entrances during cleaning.
• Monitor that room attendants follow key issue number 3 and proper room-entry and room-exit procedures.
• Take responsibility for cleanliness, upkeep, hygiene, and maintenance of guest rooms, corridors, and service areas.
• Oversee PA attendant activities.
• Address guest service matters within the assigned station.
• Supervise room attendants and their activities.
• Check checkout rooms and occupied guest rooms.
• Stay fully updated on the daily Rixelence of the Day.
• Maintain proper grooming at all times.
• Work cooperatively and respectfully with team members and other departments.
• Be familiar with daily hotel activities and have product knowledge of all hotel facilities.

Qualifications

A university degree in any discipline is required, along with at least 2 years of experience in a similar role at a five-star hotel.

Additional Requirements

A diploma or degree in vocational hospitality is also mentioned, along with 8 to 10 years of experience in a 4- to 5-star hotel environment.