Human Resources Associate

About the company

ExtensisHR is a major Professional Employer Organization in the United States, supporting customers in all 50 states. The business oversees more than $3 billion in employment-related spending each year and has built a reputation for steady expansion. Its work centers on helping companies thrive with a people-first model, delivering tailored support across HR, benefits, payroll, tax, risk, compliance, and employee administration. The organization is also recognized for a strong workplace culture and has been listed among the Top Places to Work in New Jersey for the last two years. It promotes an energetic, inclusive, and collaborative setting with a strong emphasis on learning and engagement.

About the role

The Human Resources Associate acts as the primary contact for a growing client portfolio and their employees. Working in the Employee Solution Center, this person delivers responsive support through phone, email, live chat, and fax. The role focuses on handling questions about HR policies, benefits, payroll, and compliance while maintaining high service standards. It is well suited to professionals beginning or progressing in HR, with exposure to benefits administration, payroll support, employee relations, and labor law topics. The position also contributes to key annual activities such as open enrollment and renewal cycles. Through the company’s Milestone Program, employees may earn salary increases and promotion opportunities after completing designated certifications, with all certification costs covered by the employer.

Responsibilities

• Act as the first line of support for client and employee questions received by phone, email, live chat, and fax.
• Address concerns from employees and worksite administrators involving HR procedures, benefits, payroll, and workplace policies.
• Help employees find and use payroll, benefits, and policy resources.
• Show users how to navigate client portals and internal systems.
• Work with other teams to provide end-to-end support when an issue needs a broader solution.
• Handle inquiries from government agencies and route matters upward when needed.
• Process employment verification and document requests according to set procedures.
• Support benefits-related activities, including open enrollment, FSA, and 401(k) questions.
• Respond to payroll questions such as direct deposit, pay history, and W-2 access.
• Help create and update templates, FAQs, and process guides.
• Record client interactions accurately in company systems.
• Use AI tools thoughtfully to improve efficiency and support decisions.
• Take on additional tasks as needed to meet team and organizational goals.

Requirements

• A BA or BS degree is preferred.
• Background in HR or benefits administration is preferred.
• Prior experience in a high-volume customer service setting is required.
• Strong written and spoken communication skills are essential.
• Good judgment, problem-solving ability, and customer handling skills are needed.
• Ability to collaborate effectively in a team-based environment.
• Professional conduct and strong ethical standards are expected.
• Comfort using Microsoft Office and company-specific software.
• Willingness to adapt to new technologies, including AI-based tools.
• Ability to handle desk-based work and prolonged computer use.
• Capability to lift up to 20 pounds and carry out occasional physical movement.
• Ability to communicate clearly in person, by phone, and through video meetings.
• Occasional travel may be required.

Benefits

• Annual compensation of $45,000.
• A progressive PTO policy that includes time off for volunteering and life events.
• Medical, dental, vision, and life insurance coverage available from the first day.
• Student loan assistance to help with debt repayment.
• Pre-tax spending accounts for healthcare and dependent care expenses.
• Strong professional development support, including certification assistance.
• Discounts on retail and entertainment purchases.
• Opportunities to take part in social and community outreach activities.
• Free coffee and snacks in the workplace.
• Flexible working arrangements, including hybrid and remote options depending on business requirements.

Equal opportunity statement

ExtensisHR is committed to equal employment opportunity and maintaining an inclusive workplace. Hiring decisions are based on business needs, job requirements, and individual qualifications, without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status. The company also maintains a workplace free from discrimination and harassment.

Additional information

This role provides exposure to HR operations, employee support, payroll administration, benefits coordination, compliance-related inquiries, and labor law topics. The employer supports ongoing development through a certification-based milestone program with funded training and advancement opportunities.