Key Account Manager

Role overview

The Key Account Manager will be based at the North Dublin head office in St. Margarets and report to the Commercial Director. This position focuses on building trusted client partnerships, managing day-to-day account delivery, and supporting commercial growth while protecting service quality, profitability, and the company’s reputation.

Core purpose

• Represent the organisation professionally and act as a strong brand ambassador.
• Develop and nurture strategic relationships with key customers.
• Support EBITDA growth and strengthen the company’s standing in the market.
• Take full responsibility for daily account handling and client servicing.
• Make sure services are delivered according to agreed service levels.
• Handle change proactively and keep commitments on track.

Account and relationship management

• Develop solid working relationships with customer stakeholders.
• Serve as the main point of contact for operational issues.
• Represent the customer’s perspective internally and help align teams to client needs.
• Work closely with customer development teams.
• Confirm that contracted services consistently meet quality and performance expectations.
• Track satisfaction levels and service performance.
• Spot issues early and drive resolution of customer concerns.
• Share flight report updates and ensure corrective actions are put in place.
• Collaborate with teams across operations, finance, IT, HR, and supply chain.
• Coordinate with department managers and general managers as needed.
• Contribute to ongoing improvement efforts across the business.
• Ensure activities remain aligned with contract terms and governance requirements.
• Support revenue protection and account growth.
• Organise performance reviews, customer presentations, and site visits.
• Maintain accurate and timely business reporting.
• Protect contract profitability at EBIT level and ensure tender submissions are accurate, timely, and commercially sound, with no contractual issues.

Experience and skill requirements

• At least 5 years of experience in sales, account management, or a commercial role.
• Experience in aviation or FMCG is an advantage.
• Strong ability to manage stakeholders and build relationships.
• Clear verbal and written communication skills.
• A proactive, self-driven, and persuasive approach.
• Well-developed organisational skills and consistent follow-through.
• Confidence to question existing processes and push for continuous improvement.
• Good working knowledge of MS Office, including Excel, Word, PowerPoint, and Visio.

Additional information

The original posting does not specify salary, benefits, number of vacancies, start date, or application deadline. Applications are to be considered by using the provided application step in the source posting.