Laundry Manager

Role Overview

This position oversees the hotel’s laundry function, ensuring that daily operations run smoothly and that linen for guest rooms as well as Food & Beverage/Culinary needs is washed, dried, and pressed within required time limits. The role also focuses on maintaining a tidy and safe work area while supporting guest satisfaction, employee engagement, and strong financial results for the department.

Key Responsibilities

• Direct the daily laundry operation and make sure service quality and standards consistently meet customer expectations.
• Supervise staff and manage the full range of day-to-day laundry activities, including being able to step in and perform team duties when needed.
• Communicate safety rules clearly, ensure procedures are understood, and monitor compliance with safety codes and work practices.
• Review budgets, operating statements, and payroll progress reports to support financial control of the department.
• Keep production levels steady by smoothing out busy and slow periods in workflow.
• Escalate operational concerns to the department manager or Human Resources when appropriate.
• Use sound judgment and available information to confirm that work practices comply with applicable laws, regulations, and standards.
• Oversee laundry shift operations and ensure all policies, standards, and procedures are followed.
• Arrange supplies, equipment, tools, and uniforms required for the team to work effectively, while keeping purchases within budget.
• Manage cleaning supplies and uniform ordering in line with financial targets.
• Understand how laundry operations affect broader hotel financial goals and take action to meet or exceed budget targets.
• Help manage controllable expenses so the department can achieve or outperform budgeted results.
• Coordinate with Engineering to address maintenance needs for laundry equipment.
• Take part in department meetings and communicate goals clearly and consistently to support strong results.
• Operate department machinery as needed, report equipment issues, and maintain backup plans for breakdowns.
• Assess and introduce improved techniques, supplies, and equipment where beneficial.
• Maintain employee productivity and lead the team with integrity, strong communication, and good business judgment.
• Build trust, respect, and cooperation across the team and maintain open, collaborative working relationships.
• Deliver service that exceeds expectations and supports guest satisfaction and retention.
• Coach employees to better understand guest needs and improve service delivery through guidance and feedback.
• Set a strong example in guest relations and empower staff to provide excellent service.
• Support employee recognition across shifts and help create a positive workplace culture.
• Identify development needs, mentor team members, and support learning and skill improvement.
• Participate in hiring, interviewing, selection, promotion, and staffing decisions.
• Ensure staffing levels match operational demand and financial objectives.
• Schedule employees efficiently and track attendance and time records.
• Encourage feedback, use an open-door approach, and address employee concerns thoughtfully.
• Handle progressive discipline, performance reviews, and fair application of hotel policies and procedures.
• Follow Standard Operating Procedures and Local Operating Procedures, including proper documentation and peer review support.

Candidate Profile

The role requires a high school diploma or GED along with at least 2 years of experience in laundry, housekeeping, or a closely related professional setting.

Work Environment and Schedule

This is a full-time position based in Lusail, Qatar. The role is onsite and part of the Housekeeping & Laundry category, within a management-level position.

About the Employer

Le Méridien is part of Marriott International and is centered on stylish, culturally inspired hospitality. The brand serves curious, creative guests who value memorable experiences, thoughtful service, and a relaxed appreciation of the destination. The organization is committed to inclusive hiring and equal opportunity for all candidates.

Equal Opportunity

The employer values varied backgrounds and welcomes applicants without discrimination on any protected basis, including disability, veteran status, or other protected characteristics under applicable law.