Night Manager

Role overview

This position acts as the overnight manager on duty for the property. The role is responsible for directing hotel operations during the night shift, maintaining a premium guest experience, and stepping in to resolve guest or property issues as they arise. It also includes hands-on support with urgent tasks and coordination with the wider management team.

Key responsibilities

• Oversee property operations throughout the overnight shift and ensure standards are consistently met.
• Act as the manager on duty and handle guest or property concerns with prompt, effective action.
• Confirm that service delivery remains at the highest hospitality level during night operations.
• Monitor operational compliance, employee presentation, grooming, and safe working conditions.
• Review inventories at period end and support accurate operational controls.
• Analyze financial statements, sales reports, and other performance data to track productivity and spot improvement opportunities.
• Support the handling of guest complaints and work with Guest Relations when issues are escalated.
• Assist with accounts receivable follow-up so outstanding invoices remain under 60 days.
• Track chargebacks and rebates, make sure they are processed quickly, and help reduce them as much as possible.
• Ensure cash handling procedures are followed and oversee any overages or shortages.
• Manage employee hours and coordinate with leadership on plans to avoid repeat guest issues.
• Encourage safety participation, teamwork, strong morale, and clear communication of new procedures or standards.
• Support supervisors with employee performance matters such as reviews, coaching, and recommendations.
• Ensure staff know emergency procedures and help organize morale-building activities and incentives.
• Assist with weekly payroll processing for employees.

Candidate profile

The employer is looking for someone with either a high school diploma or GED plus 4 years of experience in guest services, front desk, housekeeping, or a similar area, or a 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or a related field plus 2 years of relevant experience.

Additional information

• Job number: 26078056
• Job category: Rooms & Guest Services Operations
• Location: Ummahat Island 1, Red Sea, Saudi Arabia
• Schedule: Full time
• Remote work: No
• Position type: Management

About the employer

St. Regis Hotels & Resorts is a luxury hospitality brand known for refined service and elegant guest experiences. The organization values inclusion, different perspectives, and an environment where employees can thrive while delivering signature service.

Equal opportunity statement

The company is committed to fair hiring and welcomes applicants from all backgrounds, including people with disabilities, veterans, and others protected under applicable law.