OpenText Expert

Role Overview

This contract position is for an OpenText specialist based in Palakkad, Kerala. The role focuses on supporting HR document management solutions and ensuring they work smoothly with SAP SuccessFactors and SAP HCM.

Key Responsibilities

• Assist with deploying OpenText for HR document management and connecting it with SAP SuccessFactors and SAP HCM.
• Set up OpenText modules to match business needs, including workflow design, metadata, permissions, and document lifecycle processes.
• Handle second- and third-line support, investigate incidents, and coordinate with vendors or internal teams to fix technical issues.
• Take care of system maintenance activities such as upgrades, patches, and enhancements while staying aligned with security and regulatory standards.
• Create training content and guide end users on technical questions, usage practices, and recommended approaches.
• Partner with HR IT, business teams, and external vendors to maintain strong system performance and drive improvements.
• Support data protection, access management, and adherence to GDPR and other applicable compliance requirements.

Required Experience and Skills

• At least 3 years of experience working with OpenText implementation, configuration, and support.
• Practical knowledge of OpenText Content Server, Extended ECM, or similar OpenText products.
• Understanding of SAP SuccessFactors, SAP HCM, and document management integration within HR environments.
• Exposure to APIs, Boomi, SAP CPI, or other middleware tools is an added advantage.
• Strong ability to diagnose problems and resolve technical issues effectively.
• Good English communication skills.

Preferred Background

• OpenText or SAP-related certifications are preferred.
• Experience with cloud-based document management platforms is desirable.
• Knowledge of HR business workflows and compliance obligations is a plus.

Additional Information

This is an onsite contract role. No stipend or salary details were specified in the source.