Operations Manager - Swanson

Company Overview

Ritchies is a long-standing transport business in New Zealand, recognised for delivering dependable urban and charter services. Established in 1935 in Temuka, it has expanded into the country’s second-largest passenger transport operator. Today, the organisation runs a fleet of more than 1,700 vehicles and employs over 2,200 people across several regions, with a strong focus on safety, reliability, customer service, and long-term stability.

Role Overview

The Operations Manager for Swanson is a full-time, on-site position based in Auckland. The role is responsible for the smooth running of daily bus operations from the Swanson depot, including scheduling, fleet use, service coordination, and on-the-ground oversight. The position requires hands-on leadership and regular presence at the depot to keep operations running efficiently and in line with contractual, safety, and regulatory expectations.

Key Duties

• Oversee day-to-day bus operations from the Swanson depot.
• Plan schedules and make effective use of available fleet resources.
• Ensure services are delivered safely, efficiently, and within contract and compliance requirements.
• Coordinate drivers and support staff to maintain smooth service delivery.
• Track operational performance and step in quickly when issues arise to reduce service disruption.
• Build and maintain strong working relationships with customers, local stakeholders, and internal teams.
• Support continuous improvement in safety, service quality, and cost control.
• Contribute to operational planning and execution with a practical, hands-on approach.

Skills and Experience Needed

• Background in operations management or transport/logistics management.
• Ability to lead teams, supervise staff, and manage workforce planning and performance.
• Capability in scheduling, resource allocation, and basic KPI or data review.
• Strong communication and stakeholder management skills.
• Working knowledge of transport safety standards, regulations, and compliance requirements.
• Good problem-solving and decision-making skills in fast-moving operational settings.
• Comfort using fleet or transport systems, along with common office software such as Excel, email, and reporting tools.

Qualifications

A tertiary qualification in transport, operations, business, or a related discipline is preferred, though comparable experience may be accepted. Experience in passenger transport or public transport operations in New Zealand would be an advantage.

Additional Information

This role requires regular on-site involvement at the Swanson depot. The successful candidate should be prepared for active day-to-day operational leadership and close engagement with drivers, operational teams, customers, and regulators.