Program Manager

Role overview

This position is focused on accelerating category growth by taking full ownership of AoP outcomes, including orders, AoV, and revenue. It requires turning data into practical business actions, coordinating initiatives across teams, and serving as the key link between the Category Head, Customer Growth, and wider functional stakeholders.

AoP and strategic planning

• Own planned versus actual performance across orders, AoV, and revenue, and share weekly progress updates along with forecasts for the month ahead.
• Identify where performance is lagging, then recommend strategic actions to close the gaps.
• Work closely with Customer Growth and Engagement teams so campaigns and incentives are aligned with category goals.

Metrics and insights

• Keep an ongoing view of category health, surface risks early, and run structured review discussions.
• Translate data into clear business insight rather than simply reporting numbers.
• Create a consistent source of truth for all core metrics.

Cross-functional program management

• Drive end-to-end execution of strategic workstreams spanning growth, profitability, and customer experience.
• Bring Operations, Product, Finance, and Growth teams together around shared targets and ownership.
• Remove blockers, consolidate progress updates, and feed learnings back into future strategy.

Leadership support

• Develop concise, data-backed materials for MBRs, QBRs, and leadership presentations that support decision-making.
• Help the Category Head frame trade-offs and organize business choices in a clear, structured way.

Skills and profile fit

The role calls for someone who can independently own business targets and P&L outcomes, manage cross-functional programs, and use data to form a strong point of view. Experience in consumer tech or marketplace businesses is advantageous, as is familiarity with SQL and BI tools. A background in category management or BizOps would also be helpful.

You should be comfortable solving ambiguous problems, distinguishing meaningful patterns from noise, and balancing strategic thinking with detailed weekly execution. Strong communication is important, especially when the goal is to drive decisions rather than merely create awareness. The right candidate can influence teams without formal authority and is willing to challenge leadership when the data supports it.

This role suits someone who is both strategic and operational, proactively takes ownership, earns trust across functions, and brings clarity to uncertain situations.

Additional information

This opportunity is intended for candidates who want to deepen their understanding of complex business dynamics and grow their strategic capabilities.