Raffles Ambassador

About the Brand

Raffles Hotels & Resorts is a historic luxury name that has been creating memorable stories since 1887. Known for landmark properties around the world, the brand focuses on culturally rich, intellectually engaging experiences while respecting local communities, heritage, and the environment.

About Raffles Doha

Located in the iconic Katara Towers in Lusail, Raffles Doha offers an atmosphere of refined elegance and crafted luxury. The hotel is built around thoughtful service, quiet sophistication, and highly personalized guest experiences. Every interaction is designed to feel intentional, discreet, and memorable.

Team members are expected to act as true hospitality artisans, delivering service with care, grace, and the ability to anticipate guest needs. At Raffles Doha, excellence is part of the standard, and hospitality is treated as an art form.

Application Process

After applying, shortlisted candidates will receive an email from AssessFirst to complete a profile and questionnaire. This step is mandatory and must be completed for your application to be considered, as it helps assess fit with the role and the hotel’s luxury service culture.

Role Overview

As a Raffles Ambassador, you will be the first gracious point of contact for guests, ensuring arrivals and departures feel smooth, polished, and highly personalized. This is more than a conventional front desk position; the role is centered on building meaningful guest connections, remembering preferences, and shaping seamless experiences throughout the stay.

The right candidate will bring elegance, warmth, discretion, and a genuine passion for delivering exceptional luxury hospitality.

Key Responsibilities

• Provide guest service that reflects Raffles standards, brand values, and luxury hospitality expectations.
• Greet visitors with professionalism and warmth, creating a refined arrival and departure experience.
• Handle check-ins, check-outs, room allocation, billing, and cashiering accurately and efficiently.
• Recognize guest preferences and tailor interactions to create distinctive, memorable moments.
• Represent the hotel knowledgeably, including its restaurants, wellness offerings, and nearby experiences.
• Respond to questions, requests, and concerns with empathy, courtesy, and practical solutions.
• Work closely with Butler Service, Concierge, Housekeeping, Guest Relations, and other teams to ensure smooth service.
• Maintain complete guest profiles and preference records to support recognition and loyalty.
• Take full responsibility for service recovery and ensure issues are addressed quickly and thoughtfully.
• Consistently maintain high standards of grooming, etiquette, communication, and confidentiality.
• Follow all front office procedures and operational guidelines without exception.
• Assist with VIP arrivals, celebrations, and bespoke arrangements with careful attention to detail.
• Confidently present loyalty programs, hotel services, and guest experiences.
• Contribute positively to a team culture built on excellence and gracious hospitality.

Requirements

• Prior experience in Front Office, Guest Relations, or a luxury hospitality setting is preferred.
• Strong interpersonal and communication skills, along with a polished, engaging presence.
• Excellent attention to detail and the ability to manage multiple tasks in a busy luxury environment.
• Calm, professional problem-solving skills with a composed manner.
• Experience with Opera PMS or a similar hotel system is an advantage.
• Fluent English is required; knowledge of additional languages is highly desirable.
• A strong interest in luxury hospitality, personalized service, and memorable guest experiences.

Benefits

• Complimentary upgrades.
• Extended stays.
• Discounted stays across Fairmont and Raffles properties.
• Special discounts on dining and wellness services.
• Additional colleague perks designed to enhance the overall employee experience.

Values and Culture

The organization’s core values are Respect, Excellence, Belonging, Empowerment, and Integrity. The workplace emphasizes fairness, meaningful connections, inclusion, teamwork, initiative, trust, and authenticity.

Diversity and Inclusion

The company is committed to an inclusive workplace where people from all backgrounds are encouraged to apply and succeed.