Receptionist

Role overview

Fitzpatrick Castle Hotel is looking for a part-time Receptionist to support the front desk and guest service operation in County Dublin, Ireland. The role is focused on delivering a consistently high standard of care, staying alert to guest needs, and creating a welcoming experience at all times.

Working requirement

Applicants must be available to work at least 32 hours per week.

Key duties

The Receptionist will be responsible for providing excellent service at the hotel reception area and helping ensure that agreed service standards are met throughout each shift.

• Welcome guests on arrival, process check-ins and check-outs, and manage departures smoothly.
• Handle phone calls and front desk enquiries in a professional and courteous manner.
• Follow the correct procedures for cash handling and key control.
• Deliver attentive guest care that matches the department’s service standards.
• Take, record, and confirm reservations accurately and efficiently in line with company policy.
• Maintain complete and precise records in the Guestline system, following established processes.
• Build strong knowledge of the department’s offerings as well as the hotel’s full facilities.
• Work cooperatively with team members, stay flexible, and respond to colleagues’ needs where required.
• Support sales activity within the department and across the hotel.
• Take ownership of the role and demonstrate pride in the work area.
• Attend training, appraisals, hotel meetings, and departmental meetings when required.
• Communicate effectively and help maintain smooth information flow across all levels.
• Observe company policies and procedures at all times.
• Follow hygiene standards and comply with legal and statutory requirements related to health and safety, fire safety, hygiene, licensing, and employment.
• Carry out additional duties as assigned by management.

Additional information

This job outline is not exhaustive, and the successful candidate may be asked to perform other reasonable tasks as directed by management.