Relationship Manager

Role overviewThis position is responsible for steering relationship-led banking activities for government and PSU clients, covering Central and State government bodies at the ministry/secretariat level. Working under the guidance of the team leader, the role focuses on building, strengthening, and sustaining strategic partnerships with stakeholders across ministries, committees, and autonomous institutions.Core responsibilitiesBring in new government clients and manage an assigned portfolio of Central and State PSU accounts.Strengthen and preserve relationships with current clients.Promote banking solutions and identify opportunities for cross-sell.Continuously work to increase wallet share across the client base.Develop strong familiarity with the full range of products offered to customers.Stay closely connected with operations teams to support smooth transaction processing and delivery.Execute marketing initiatives aligned to the client segment.Support the Relationship Management Group with industry, client, and market research and analysis.Draft credit approval and renewal notes, along with risk-analysis reports for the client portfolio.Translate customer needs into product inputs and collaborate with product teams to improve offerings.Coordinate with financial markets, investment banking, and retail banking teams to create cross-sell opportunities for government and PSU customers.Oversee management, recovery, and NPA-related actions for the assigned customer cluster.Assess staffing needs and required capability levels to deliver services effectively.Required competenciesStrong network and working knowledge of Government of India, state governments, PSUs, and the relationship dynamics with key bureaucratic stakeholders.Experience in government banking marketing concepts, including building, launching, and scaling funded and advisory products.Entrepreneurial mindset.Proven ability to deliver outcomes in a matrix-driven organization.Understanding of how technology is applied in banking.ExperienceThe role requires 6 to 8 years of banking experience, including at least 3 to 4 years in government banking and client account management. Prior exposure to handling government clients is preferred.Work locationSiliguri, West Bengal, India.