Sales Development Representative

About ELMO Software

ELMO Software, established in 2002, has grown from an early HR technology innovator into a leading workforce platform provider. The company serves more than 2,000 mid-sized organisations and one million users across Australia and New Zealand with an end-to-end AI-powered workforce ecosystem. Its platform combines automation, secure infrastructure, and actionable data to help HR teams work more strategically and scale efficiently.

Workplace culture

You will join a collaborative, energetic team where you are encouraged to contribute, learn, and grow. The environment is designed to be supportive, engaging, and impact-driven, with opportunities to build your career while enjoying the day-to-day experience.

Role overview

The Sales Development Representative will focus on generating and qualifying new sales opportunities through inbound follow-up and outbound calling and emailing. The role is central to lead generation, pipeline creation, and supporting the sales process by routing qualified prospects to the right business development contact.

Key responsibilities

• Identify and create new sales opportunities, including follow-up on warm leads shared by marketing and other channels.
• Reach out to prospects through inbound follow-up as well as outbound calls and email campaigns.
• Research potential customers, build relationships, and move prospects through the sales funnel.
• Assess leads from marketing activities and convert suitable ones into sales-qualified opportunities.
• Pass qualified prospects to the appropriate Business Development Manager.
• Maintain accurate activity and qualification records in Salesforce for reporting purposes.
• Keep current with product updates, pricing structures, and related offerings.

Skills and experience

• Ideally 1 to 2 years of relevant experience in a Sales Development Representative role or a similar position.
• Exposure to lead generation from marketing campaigns and a track record of meeting sales targets.
• Ability to develop, nurture, and maintain strong customer relationships.
• Excellent verbal communication, presentation, and active listening abilities.
• Strong written communication skills.
• Self-driven, energetic, and proactive approach to work.
• Prior experience using Salesforce is an advantage, though training will be provided.
• Knowledge of HR and payroll or the technology sector is preferred but not mandatory.

Benefits and perks

• In-house barista.
• Paid parental leave: 12 weeks for primary carers and 6 weeks for secondary carers.
• Birthday leave, a yearly YOU day, and connecting people leave of up to 2 weeks to work from anywhere.
• Internal learning and development programs.
• Access to social and diversity clubs.
• Dog-friendly office environment.
• Wellbeing activities such as boot camp and yoga.
• Mental health and employee assistance programs.
• Flare benefits, including discounts, novated leasing, and salary sacrifice options.

Values

• Reimagine what is possible by staying innovative, adaptable, and people-focused.
• Put customers first and aim to create positive outcomes for them.
• Support colleagues, communities, and customers so others can thrive.
• Stay optimistic and approach challenges with confidence and positivity.

Additional information

ELMO Software is an equal opportunity employer and welcomes applicants from diverse backgrounds. The company is also committed to reconciliation through its Reflect Reconciliation Action Plan. In addition, ELMO places strong emphasis on responsible AI, secure handling of employee data, and strict compliance with ISO 27001:2022 security policies. The company is working toward ISO 42001:2023 certification, reflecting its focus on privacy, security, and trustworthy technology.