Senior Data Scientist

About the role

This position is for a Senior Data Scientist who is excited by experimentation, machine learning, embeddings, and large language models. The role supports a broader effort to rethink IT help desk services so they become more intelligent, responsive, and easier for customers to use. You will help turn data science ideas into practical systems that improve service delivery and customer experience.

The work sits at the intersection of engineering, product, operations, and customer success. You will investigate patterns in large datasets, anticipate trends, improve processes, and help shape the way the team uses modern data science techniques. The role also calls for someone who can explain complex technical ideas clearly to people across different functions and lead new research directions when needed.

What the company offers

• A supportive environment where your contribution is recognized and appreciated.
• Opportunities to develop professionally and keep growing in data science and related areas.
• Exposure to modern technologies and the chance to influence the evolution of IT help desk services.
• A culture that values practical impact and real-world outcomes over research for its own sake.
• Room to help define the data science tools and stack as the team scales.

Key responsibilities

• Own data science projects end to end, from idea generation through deployment and maintenance.
• Raise the bar for operational excellence within the data science function.
• Work closely with operations, engineering, and service delivery teams to integrate machine learning capabilities smoothly.
• Present data science findings in a way that is understandable to both technical and non-technical stakeholders.
• Choose straightforward, effective approaches when advanced modeling is unnecessary.
• Keep learning, share knowledge, and help build a culture of growth across teams.
• Bring structure and clarity to complex analytics and machine learning initiatives.
• Encourage collaboration and ongoing improvement across the organization.
• Support the organization’s values of curiosity, adaptability, and teamwork.

What you need

• At least 5 years of experience in data science, with a track record of building useful models and generating actionable insights.
• Hands-on experience with tools and libraries such as scikit-learn, Plotly, pandas, and NumPy.
• Strong statistical knowledge, especially in time series analysis.
• A focus on quality, including experience adding tests and applying solid engineering practices to data science work.
• Strong communication skills with the ability to work with both technical and non-technical audiences.
• Openness to learning about and deploying large language model technologies.

Perks and benefits

• Fully remote setup with flexible core working hours.
• Unlimited paid time off plus 12 paid federal holidays.
• A monthly connectivity allowance of $150 for phone, internet, or equipment costs.
• Access to a 401(k) retirement plan.
• Equity participation through option grants in the company’s equity program.
• Medical, dental, and vision insurance, with 100% of the deductible covered by the company.
• Paid parental leave for birth, adoption, or surrogacy.

Additional information

The role is based in Ireland and is offered as a full-time remote position. No specific number of openings, salary range, start date, or application deadline was provided. The posting does not mention a fixed duration, internship arrangement, or immediate start requirement.