Solution Consultant Director, EMEA

Role overview

This leadership position is responsible for steering and expanding Omilia’s pre-sales organization across the assigned region or global segment. The focus is on accelerating revenue through strong technical leadership, high-performing team management, and consistently excellent customer engagements. The role blends senior people leadership with deep expertise in conversational AI, CCaaS, and enterprise selling, while also serving as the most senior technical authority in major opportunities.

By defining the standard for solution quality, strengthening team capability, and influencing strategic wins, this role plays a central part in how Omilia is represented and selected in the market.

Core accountabilities

• Take full ownership of the pre-sales function for the assigned region or segment, including team structure, capacity planning, and the commercial quality of technical engagements.
• Work closely with the Sales Director responsible for the same region or segment.
• Be responsible for the performance, growth, and retention of Solution Consultants and Demo Engineers on the team.
• Establish and maintain high standards for solution design, RFP response quality, and demo credibility across the region.
• Act as the senior technical lead for the most complex and high-value prospects.
• Align Sales, Product, and Delivery so that commitments made during pre-sales can be delivered and market feedback informs the roadmap.
• Own the regional pre-sales approach, tools, and enablement materials to ensure consistent, fast, and technically strong execution throughout the sales cycle.
• Ensure that technical handover from Sales to Delivery is accurate and complete for all won deals managed by the team.

Key responsibilities

• Lead, coach, and develop Solution Consultants and Demo Engineers through regular one-to-one discussions, clear performance goals, and a culture focused on technical precision and commercial value.
• Hire and onboard talent in line with regional staffing plans, helping new team members become productive quickly.
• Personally lead the most strategic opportunities in the region or global segment, including discovery sessions, solution reviews, and executive presentations where senior involvement is needed.
• Ensure demos delivered in the region meet a quality level that supports Sales objectives.
• Review and approve demos, solution architectures, scopes of work, high-level effort estimates, and RFP responses for major accounts, making sure they fit Omilia’s delivery standards and commercial risk tolerance.
• Partner with Sales Directors and Account Executives to shape pre-sales strategy, prioritise pipeline coverage, and match SC resources to deal value.
• Create and maintain reusable assets such as demo environments, solution templates, objection handling frameworks, and technical battle cards.
• Serve as the top escalation point for technical blockers, difficult integration needs, and sensitive scope discussions during pre-sales.
• Work with Product and Delivery leadership to turn market feedback into roadmap input, including capability gaps, competitor insights, and unmet customer needs.
• Improve forecast accuracy for pre-sales by providing visibility into deal stage, technical risk, and required resources.
• Represent Omilia in senior customer meetings, industry events, and partner interactions, strengthening the company’s technical credibility.
• Continuously improve pre-sales methods, tools, and team capability by identifying and closing gaps in skills, process, or supporting assets.

Required experience and skills

• A strong and proven background in pre-sales leadership within enterprise SaaS or conversational AI/CCaaS, including direct management and development of Solutions Consultant or Pre-Sales Engineer teams.
• In-depth understanding of conversational AI, voice IVR, NLU, and contact center automation, with the ability to communicate effectively to both technical and executive audiences.
• Demonstrated success in leading and closing complex, high-value enterprise deals with multiple stakeholders such as CX, IT, Procurement, and senior executives.
• Strong commercial judgement, including knowledge of enterprise SaaS sales cycles, procurement processes, deal structure, and how to connect technical positioning to business results.
• Experience creating and evaluating complex solution designs involving SaaS platforms, REST APIs, CCaaS integrations, and wider enterprise technology environments.
• Ability to build and scale high-performing pre-sales teams through clear standards, coaching, and a performance-driven culture.
• Excellent executive-level communication and facilitation skills for workshops, C-suite presentations, and internal stakeholder alignment.
• Experience developing reusable pre-sales materials and enablement programs that improve consistency and speed.
• Professional fluency in English, written and spoken, suitable for international enterprise sales.
• Willingness and ability to travel internationally as needed by the pipeline and the team.

Preferred background

• Practical experience with leading CCaaS platforms such as AWS Connect, Genesys Cloud, NICE CXone, or RingCentral.
• Exposure to computational linguistics, NLU model development, or dialogue management.
• Awareness of AI Act, GDPR, or similar regulations affecting enterprise AI solutions in the EU.
• Additional European language skills, especially German or other DACH-market languages.
• Experience in a vertical such as Banking, Insurance, Utilities, Healthcare, or Telco.
• Familiarity with enterprise systems such as SAP, Salesforce, Microsoft Dynamics, or comparable CRM/ERP platforms.
• Experience in a scale-up or fast-growing enterprise software setting where pre-sales structures are still evolving.

Additional notes

• Contribute actively as part of an integrated team.
• Represent Omilia professionally in all interactions.

Benefits

• Fixed compensation.
• Long-term employment with vacation days included in the working arrangement.
• Opportunities for professional development through courses, training, and similar support.
• The chance to work on advanced technology products with worldwide impact in the service industry.
• Collaborative colleagues who are skilled and enjoyable to work with.
• Apple equipment provided for work.

Equal opportunity statement

Omilia is committed to maintaining a diverse and inclusive workplace. All qualified candidates are considered fairly, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status.