Venue Assistant

About Austin Sunshine Camps

Austin Sunshine Camps (ASC) exists to bring the experience and wonder of overnight camp to children without cost being a barrier. Since 1928, the organization has offered free summer camp experiences for young people by working with families who may otherwise not have access to these opportunities. ASC’s programs run during summer, spring break, and winter break, and are accredited by the American Camp Association, reflecting a very high standard in the camp industry.

Each year, ASC serves 760 campers ages 8 to 15. Children ages 8 to 11 attend Zilker Camp in Zilker Park, while campers ages 12 to 15 go to Lake Travis Camp in Marble Falls. At camp, they swim, canoe, hike, build new abilities, make crafts, create music, and take part in many other activities. During the school year, ASC stays connected with camper families through seasonal events and programs that strengthen those relationships and keep families engaged with the camp experience.

About the Role

When Zilker Lodge is not in use for summer camp, it is rented out to the public for private events and serves as an earned-revenue source that supports the organization’s mission. The Venue Assistant works directly on-site during events, helping renters with facility-related questions, assisting vendors with their needs, and guiding guests as they arrive and move around Zilker Park. This role is very hands-on and execution-focused, with a strong emphasis on delivering excellent customer service.

Rental activity usually runs from late August through early May, with September, October, November, March, and April being the busiest periods.

Your Impact

• Serve as the primary on-site contact for the facility and grounds during events, ensuring rental clients and guests receive a smooth, high-quality experience.
• Oversee event execution in a practical, hands-on way, including communication before and during events, facility setup, cleaning, and parking support.
• Build and maintain positive working relationships with vendors while they are on site.
• Handle problems as they arise by responding quickly, calmly, and effectively to customer needs and logistical issues during live events.

Who You Are

• You care about mission-driven work and value helping remove barriers for young people while supporting inclusive spaces.
• You bring a professional, friendly approach and can connect well with customers and vendors through strong interpersonal communication.
• You stay steady under pressure and can think clearly when unexpected situations come up during events.
• You are organized, self-motivated, and comfortable carrying out plans independently.

Requirements

• Previous experience in events, face-to-face customer service, or food service.
• Ability to pass a National Enhanced Criminal Background Check.
• Flexibility to work a schedule that is mainly evenings and weekends; overnight availability is preferred but not required.
• Reliable transportation is required.
• Ability to stand for extended periods.
• Ability to lift up to 35 lbs.

Hours and Schedule

This is a flexible, event-based position, so hours depend on the booking calendar. Events often fall on weekends and may sometimes include overnight shifts. The team uses a shared scheduling approach, where Venue Assistants review upcoming events and sign up for shifts that fit their availability.

Compensation

Standard daytime or evening events pay $18.00 per hour. Overnight events are paid as a flat $200 per shift, with typical hours from 7:00 PM to 8:00 AM. The stated pay range for this position is $18 to $18 USD per hour in Austin, TX.