Advisor, Account Coordinator

Position summary

In this role, you will be the main customer contact for scheduled Foodservice service work, including installations, replacements, flavor changes, and removals. The position calls for a strong interest in using modern AI tools and automation to improve speed, accuracy, and the overall customer experience. You will work with national service groups, field service partners, bottlers, and distributors to complete operational tasks with a data-led, technology-enabled approach that cuts down on manual work and helps deliver better results.

Key responsibilities

• Plan, arrange, verify, monitor, and complete scheduled service events through company systems and centralized databases, while capturing customer feedback in standardized tools to keep business processes moving properly.
• Keep a close watch on activities in platforms such as Salesforce, QuickBase, Power BI, and Microsoft Teams.
• Identify, coordinate, and ensure delivery of equipment, parts, and point-of-sale materials.
• Reach out to customers to confirm appointments, deliveries, and follow-up actions.
• Resolve process-related issues through phone calls and other communication methods.
• Handle order details and prioritize urgent requests.
• Develop strong working relationships with customers, distributors, service partners, and operations/sales stakeholders.
• Act as the single point of contact for site events such as openings, closures, relocations, and remodels.
• Use dashboards and reporting tools to spot process breakdowns and drive corrective action.
• Support and promote the use of new AI tools for workflow automation, communication drafting, troubleshooting, analytics, and decision-making support.

Requirements

• Comfort and curiosity when learning and using AI and automation tools.
• Ability to use AI to draft communications, analyze information, generate insights, and improve workflows.
• High school diploma or GED is required; a bachelor’s degree is preferred.
• At least 2 years of experience in customer-facing roles.
• Strong communication, organization, and relationship-building abilities.
• Working knowledge of Salesforce/Thirsty, Microsoft Office tools such as Outlook, Word, and Excel, plus other collaboration platforms.
• Understanding of equipment installation needs and distributor operations.
• Ability to perform effectively in a fast-moving, high-volume environment.
• Must be currently authorized to work in the United States on a full-time basis without needing company sponsorship now or in the future.
• No employment sponsorship will be provided for this role, including H-1B or other work visas.

Compensation and benefits

The posted pay range for the United States is USD 64,700 to USD 77,600 annually, with actual pay depending on location, job-related knowledge, skills, and experience. A full package of medical, financial, and other benefits is available based on the position.

This role also includes an annual incentive reference value of 7.5% and a long-term incentive reference value ranging from 0% to 20%.

Work location and travel

This is a remote position based in the United States. Travel is expected to be between 0% and 25%. Relocation support is not provided.

Additional information

The pay range shown in this posting is influenced by multiple internal data points. The company emphasizes a culture built on curiosity, empowerment, inclusion, agile ways of working, and continuous learning. It also notes that it serves a broad mix of customers, including retail and grocery outlets, theme parks, movie theatres, and restaurants. The job posting end date is July 2, 2026.

Equal opportunity

The employer states that it is an equal opportunity employer and does not discriminate on the basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or other protected classifications. Personal information is collected and handled in line with applicable privacy laws and industry best practices.