Collections Manager - Front End

Role overview

This position is based in Indore with Aditya Birla Capital and focuses on front-end collections management. The role centers on controlling delinquencies, improving recoveries, and coordinating with internal teams to handle difficult customer accounts while staying aligned with compliance standards.

Core outcomes

• Work toward collections goals while keeping credit losses from the portfolio as low as possible.
• Improve recovery outcomes by increasing the rate at which overdue accounts are resolved.
• Track delinquent accounts every day and carry out routine reviews of overdue portfolios.
• Engage with defaulting or non-performing borrowers to arrive at practical recovery arrangements.

Portfolio review and tracking

• Watch customer accounts closely to identify likely default situations or payment delays early.
• Share timely updates with management and relevant stakeholders, including Sales, Risk, and the Policy team, on recovery progress and delinquency patterns.
• Report on negative areas, adverse profiles, non-starters, skips, fraud-related cases, and other collection-related risk indicators.

Compliance, documentation, and audit support

• Keep collections records complete and in line with internal procedures and regulatory expectations.
• Handle customer concerns about the collections process and work to reach outcomes that are acceptable for both the company and the customer.
• Take part in regular audits of the collections function when required.

Escalations and legal coordination

• Partner with the legal team and senior leaders on escalated accounts to ensure actions remain compliant with applicable regulations.