Communications Officer

Overview

The Department of Health, Tasmania is seeking Communications Officers to support clear, accurate and timely communication across the organisation. The role sits within a collaborative team that works closely with communications colleagues and stakeholders to support public messaging, media-related activity and internal communication needs.

The team values professionalism, clarity and flexibility, with a focus on sharing information effectively so communities and the organisation can stay well informed across Tasmania.

Key duties

• Deliver high-quality communication support for incoming and outgoing calls using a unified attendant switchboard console, online directory, reception coverage and rostering arrangements, while maintaining strong customer service standards.
• Keep a close watch on hospital communication, alarm and duress systems, and coordinate with security on duress alerts, screening processes and site access around the clock.
• Act as the front reception contact for patients, members of the public and staff, while also handling departmental room keys and related equipment needs.

What you need

Applicants should either already understand, or have the ability to quickly learn, how a large intelligent network and attendant console operate. You should also have working knowledge of communication networks and support services, or the capacity to build that knowledge.

The position requires the ability to communicate effectively with people at all levels, both independently and as part of a team, and to manage sensitive matters with tact, discretion and confidentiality when dealing with internal and external enquiries.

Please refer to the Statement of Duties for the full selection criteria and role-specific expectations.

About the department

The Department of Health Tasmania operates hospitals and health services across the state, including major facilities such as the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital and Mersey Community Hospital, along with district hospitals, ambulance services, community health, mental health and primary healthcare services delivered through more than 300 sites.

Tasmania offers a distinctive lifestyle and exceptional natural surroundings. Working in the state’s public health system provides the opportunity to build strong professional relationships while making a meaningful contribution to the community.

Employment details

This recruitment covers multiple ongoing full-time and part-time positions for day workers and shift workers. Hours may be negotiated with the successful applicant, with shifts of up to 76 hours per fortnight. The start date is as soon as possible.

This selection process may also be used for future similar full-time, part-time or casual vacancies for a period of 12 months from the date of publication.

Salary and packaging

The advertised salary is AUD 68,854 to AUD 73,947 per annum on a pro rata basis, plus an employer superannuation contribution of 12%.

Salary packaging may include living expenses up to AUD 9,010 and meal entertainment up to AUD 2,650 each FBT year, along with other benefits if eligible.

Benefits

• Access to professional development and accelerated career pathways.
• Leave options including study leave and professional development support.
• Fitness Passport access for employees and family members to more than 40 fitness facilities across Tasmania, with weekly pricing of AUD 14.50 per person or AUD 28.05 for a family.

Application information

Applicants should review the Statement of Duties and Applicant Guide before applying to understand the role, program, selection process and application instructions. A separate written response to the selection criteria is not required, but applicants will need to complete a 1-2 page application outlining relevant experience, skills and knowledge.

Recruitment agencies will not be accepted for this role.

Contact

For more information, contact Chris Woods, Manager Communications Department | Hospitals South, on 03 6166 7999 or at [email protected].

Values and inclusion

The Department of Health values compassion, accountability, respect and excellence. It also recognises carers through Carer Accredited Employer Status and actively encourages applications from Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people living with disability.