Customer Advisor

Overview

IAWAI - Flowing Waters is the newly formed council-controlled organisation established by Hamilton City Council and Waikato District Council to provide water services across Hamilton city and the Waikato district from 1 July 2026. The organisation is seeking a Customer Advisor to support its customer service approach and help deliver a reliable, people-focused experience across the business.

Reporting to the Waters Customer & Relationships Manager, this position plays a key part in making sure customers receive a smooth, consistent, and high-standard service that aligns with IAWAI’s values and service commitments. You will work within a supportive team environment and help shape customer-focused initiatives that improve how the organisation connects with the communities it serves.

The role suits someone who enjoys solving problems, building positive relationships, and contributing to outcomes that matter to customers and local communities.

What you will do

You will help strengthen customer service delivery across the organisation by supporting customer engagement, contributing to service improvements, and helping ensure customer needs are handled effectively. The role involves working collaboratively with others to maintain accessible, responsive, and customer-centred services.

Skills and experience

• NCEA Level 2, or an equivalent qualification.
• At least 3 years of experience in a customer service or call centre environment.
• Confident use of Microsoft Office tools.
• Strong verbal and written communication skills.
• Excellent attention to detail and a commitment to producing quality work.
• Ability to stay adaptable when prioritising tasks and resolving issues.
• Strong customer service capability.
• Calm, steady approach under pressure.
• Active listening skills, with the ability to ask clear questions to check understanding.
• Customer service or call centre training/qualification is an advantage.
• Experience in local government or a CCO setting is an advantage.
• Knowledge of, or exposure to, infrastructure maintenance, renewals, and improvement work is an advantage.

Additional information

The salary is around $74,000, depending on your skills and experience.

Applications close on 2 July 2026. Applications will be reviewed as they are received, so early submission is recommended.

Applicants should upload a PDF that combines a cover letter and resume if they wish to include both, or alternatively use the message box provided for the Hiring Team.

All applicants will be informed of the outcome by email. Candidates who are shortlisted should expect interviews, reference checks, and a criminal check. Additional background checks may also apply where relevant to the role.

If you need any accessibility support during interviews or assessments, the organisation encourages you to advise them in advance so suitable arrangements can be made.