Customer Service Assistant

Role overview

This position sits within the Retail department and reports to the Shop Manager. The role is based across Sligo Town and Collooney, and it focuses on creating a positive customer journey through friendly, informed, and efficient service. You will support the Shop Manager and wider team in keeping the store operating smoothly, maintaining high standards throughout the day, and handling customer bets and payouts accurately. The job also includes responsibility for opening and closing the shop, and at times you may be asked to oversee shop operations.

What you will do

• Support the Shop Manager and Assistant Manager in the everyday running of the shop.
• Take charge of shop operations when the Shop Manager and Assistant Manager are unavailable, including opening and closing duties, team guidance, and cash handling processes.
• Deliver a consistently excellent customer experience through a helpful, welcoming, and knowledgeable approach.
• Process customer bets correctly and efficiently through available channels, including betting terminals and in-shop EPOS transactions.
• Represent the brand positively and help introduce customers to digital and multi-channel offerings.
• Maintain a calm, professional approach in a busy retail setting and look for ways to improve your own performance and the shop environment.
• Keep the shop presented to a high standard throughout the working day.
• Follow all operational, compliance, and safety procedures at all times.
• Work closely with others in a team-focused environment.
• Carry out social responsibility duties as required.
• Promote in-shop and online products and services to customers.
• Take part in training and on-the-job learning to build your skills and progress within the business.

Skills and experience

The ideal candidate is customer-focused, trustworthy, dependable, and comfortable working in a fast-paced retail environment. You should be flexible across a seven-day business, adaptable to changing shop needs, and able to work both independently and as part of a team. Strong numeracy, careful cash handling, good attention to detail, clear communication, and solid problem-solving ability are important. A genuine interest in sport and the confidence to build rapport with customers will help you succeed in this role. Ambition, reliability, organisation, and a results-driven mindset are also valued.

Additional information

Experience from retail or the betting industry is helpful, but it is not required because full training will be provided. The company is an equal opportunities employer and welcomes applications from all suitably qualified candidates.