GSA - F&B Service

About the CompanyAccor is a global hospitality group that focuses on welcoming people as they are and creating opportunities that match different personalities. The organization emphasizes continuous learning, growth, and purposeful work, while encouraging team members to help shape the future of hospitality.Join a workplace where you can build your own path, develop your potential, and be part of a brand that values creativity, service, and bold thinking.Role SummaryThis role is for a Food & Beverage service associate responsible for delivering high-quality dining service, maintaining service standards, and ensuring guests have a smooth and personalized experience in the outlet.Key ResponsibilitiesThe position involves preparing the dining area before service, greeting guests, serving food and beverages promptly, supporting sales through suggestive selling, and keeping the outlet clean and organized throughout operations.Complete opening and closing tasks, and arrange tables according to the required standards.Provide food and beverage service in line with department procedures.Inspect table setup, cleanliness, and side station readiness before service begins.Welcome guests at arrival and escort them to their table.Serve all food and beverages according to the defined service standards.Follow hotel food safety and hygiene practices, including HACCP-related precautions.Take orders, deliver dishes and drinks promptly, and ensure correct serving temperature.Remember guest names and preferences to create a more personalized experience.Promote menu items and beverage offers to support revenue growth, and guide guests to other dining venues when needed.Thank guests as they leave and clear tables quickly, transferring used items to the stewarding area.Collect requisitioned food and beverage supplies and verify quantities against the request.Escalate complaints, incidents, and other unusual situations to management.Support other food and beverage outlets during busy periods or whenever operational help is required.Stay informed about all food and beverage offerings, preparation methods, outlet details, and hotel services.Follow fire, life safety, and emergency procedures as required by the hotel.Attend briefings, meetings, and training sessions assigned by management.Report on time in a clean, complete uniform and maintain a professional appearance and hygiene.Carry out any other reasonable duties assigned by hotel management.RequirementsThe ideal candidate should have completed industrial training and hold a relevant diploma or degree in hospitality or tourism management. The role also calls for strong guest service skills, clear communication, attention to detail, and the ability to stay organized and work well under pressure.Industrial training must be completed.A relevant degree or diploma in hospitality or tourism management is preferred.Strong customer service and interpersonal abilities.Good verbal and written communication skills.Careful attention to detail and sound organizational skills.Ability to work independently and collaboratively.Physical stamina for long standing periods and manual tasks.Flexibility to adapt to changing tasks and schedules.Positive mindset and resilience in a busy environment.Basic knowledge of cash handling and financial awareness.Capability to multitask and manage time effectively.Problem-solving skills and quick judgment under pressure.Dependability and punctual attendance.Additional InformationThe role comes with broad hospitality benefits, access to learning and development, and the chance to work in a lively hotel setting with a collaborative team.Worldwide accommodation and food & beverage discounts from the first day.Selected-store discounts at Chadstone shopping centre.Free night accommodation on your anniversary with Accor.Free and confidential employee assistance program.Discounted health insurance.Industry-leading training and development through Accor Academy.Opportunity to work in a dynamic hotel environment with a supportive and fun team.