Guest Relations Trainer

Role Overview

a&o Hostels is looking for an energetic, travel-oriented Guest Relations Trainer to help raise and maintain high service standards across its properties. This position focuses on building the skills of guest-facing teams so they can create memorable stays, while also serving as a coach, mentor, brand representative, and quality observer.

Training & Service Coaching

You will develop and deliver practical training sessions on site, with a strong emphasis on communication, interpersonal skills, and excellent guest service. The role also involves guiding team members through complaint handling, service recovery, and solution-oriented problem solving.

Performance Observation & Feedback

A key part of the job is watching service behavior as it happens, then giving clear, supportive feedback and positive reinforcement to help employees improve and stay aligned with hospitality expectations.

Benefits

• Between 75% and 90% off private stays at all a&o hostels, depending on how long you have worked there
• Access to attractive corporate discounts, plus reduced prices for leisure activities and events
• Subsidized language learning courses
• Employer-supported company pension plan
• Full coverage of public transport expenses through a job ticket
• Opportunities for professional growth through a range of training programs
• Free, anonymous mental health coaching provided through the independent partner nilo for personal, work-related, and health challenges
• Daily drinks, fruit, and vegetables, along with hot buffet meals for employees and their teams
• Loyalty rewards including cash bonuses and extra vacation days

Application Information

Applicants are expected to share a resume, salary expectations, and their earliest possible start date.

Candidate Profile

The ideal person is adaptable, confident working across different locations, and comfortable engaging with diverse teams and guests. Strong hospitality knowledge, coaching ability, and communication skills are essential, and prior training experience is welcome. A bachelor’s degree in Hospitality Management, Communications, or a related discipline is preferred.