IT Helpdesk Support

About the role

SKIMS is looking for an IT Helpdesk Support professional to keep retail technology running smoothly across store locations. This position is centered on quick, practical support for the systems and devices that store teams rely on every day, with a strong focus on maintaining a reliable in-store experience for customers and staff.

What you’ll do

• Act as the initial support contact for retail locations through phone, Slack, ticketing tools, or email.
• Diagnose and resolve issues with point-of-sale systems, mobile devices, printers, and network connectivity.
• Support technology needs for new store launches, store moves, and special events.
• Work with Retail Operations, Facilities, and Store Design to make sure technology requirements are covered.
• Help onboard and offboard retail employees by setting up accounts and preparing hardware.
• Escalate complex issues to the right IT partners and stay involved until they are closed out.
• Keep support documentation and internal knowledge resources current.
• Log, update, and close tickets in the internal tracking system.
• Watch for system issues and take action before they affect store operations.
• Participate in audits that support IT and security compliance.

Experience and skills needed

• 3 to 5 years of experience in IT helpdesk or technical support, preferably in retail.
• Hands-on familiarity with POS platforms, especially Shopify POS, along with Mac and iOS devices and mobile payment tools.
• Comfort using remote support software and ticketing platforms such as Zendesk or Jira.
• Strong service mindset with clear verbal and written communication skills.
• Ability to stay composed and respond quickly in busy, high-pressure store situations.
• Good organization, attention to detail, and a proactive approach to solving problems.
• Willingness to work a flexible schedule, including occasional evenings and weekends during major retail moments.
• Preferred exposure to fast-growing or high-volume retail operations, networking basics, RFID, and practical, hands-on troubleshooting work.

Location, travel, and schedule

This role is based in Los Angeles or New York City and may require occasional evening or weekend availability during key retail events. The position also includes travel, with approximately 50% travel expected.

Compensation and benefits

Salary for this role is $100,000 to $110,000 per year.

• Up to 100% company-paid medical, dental, and vision coverage
• Kindbody fertility benefits
• 401(k) plan with up to 4% employer match
• Unlimited paid time off
• Access to LinkedIn Learning
• Employee discounts
• Weekly catered lunch at headquarters from Monday through Thursday
• Dog-friendly office on Thursdays and Fridays
• Free swag giveaways
• Annual holiday party
• Annual summer party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages

Additional information

Department: Technology. Application deadline: 13 August 2026.