IT Support Engineer

Overview

A growing international professional services organization is hiring an IT Support Engineer to join its Enterprise Technology team. This role blends practical end-user support with modern workplace systems and participation in broader infrastructure and technology initiatives. It is suited to someone who enjoys helping employees directly while also contributing to strategic work across a global environment.

The position supports staff throughout North America and works closely with technology teams around the world. The role is fully remote and aligned to the East Coast time zone.

Key Responsibilities

• Provide practical support for laptops, desktop computers, mobile devices, peripherals, and office technology.
• Handle collaboration platforms, video conferencing tools, and audiovisual equipment support.
• Manage joiner and leaver workflows, including device setup, account creation, and access administration.
• Deliver remote technical assistance to users across several regions and business groups.
• Support Microsoft 365, including Teams and SharePoint.
• Assist with infrastructure improvements, security-related initiatives, and technology deployment projects.
• Track incidents and service requests in an ITSM system while working toward service-level goals.
• Help improve internal processes and contribute to documentation and knowledge sharing.
• Serve as a reliable technology contact for both technical teams and non-technical colleagues.

Experience and Skills

The ideal candidate has at least 4 years of practical experience in IT support, desktop support, or end-user computing. Strong hands-on knowledge of Windows 10/11 and macOS environments is important, along with experience administering Microsoft 365.

Applicants should also have exposure to Azure AD / Microsoft Entra for user administration, permissions management, and multi-factor authentication. A solid grasp of core networking concepts such as TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting is needed, as well as experience supporting laptops, desktops, mobile devices, printers, and AV hardware. Clear communication and a customer-first mindset are essential.

Preferred Qualifications

• CompTIA A+ certification.
• ITIL Foundation certification.
• Hands-on administration experience with ServiceNow.
• Hands-on administration experience with Jira.

What’s Offered

• Fully remote role aligned with East Coast working hours.
• Competitive compensation package.
• Annual bonus.
• 401(k) matching.
• Comprehensive health coverage.
• 25 days of paid time off.
• Exposure to international technology projects.
• Strong room for career growth and development.
• Quarterly travel to New York, fully paid by the employer.

Additional Information

This opportunity is for an experienced support professional who wants to join a collaborative global organization and contribute to technology operations and meaningful projects.