Operations Analyst

Role overview

Connor, Clark & Lunn Private Capital Ltd. is hiring an Operations Analyst to join its Operations & Technology team on a 15-month contract in Toronto. In this role, you will support the everyday flow of investment operations, help resolve system and data-related problems, and contribute to improving processes. The position offers close collaboration with experienced colleagues in a team-oriented setting while you strengthen both technical and business capabilities.

Operational support and daily work

• Act as a first contact for routine questions, sort incoming issues, and pass more complex matters to senior team members when needed.
• Record, monitor, and organize JIRA tickets by gathering details and escalating items to keep resolution moving.
• Support data-quality tasks by following written procedures, completing basic checks, and helping maintain simple audit records.
• Assist with workflow and process updates by documenting current steps, proposing practical improvements, and testing changes with team guidance.
• Help maintain audit readiness by arranging files, reconciling standard data items, and ensuring documentation stays complete and easy to retrieve.
• Coordinate with external vendors for system enhancements, maintenance, and testing activities, including scheduling, checklist management, and progress updates.
• Apply approved updates to forms, filing structures, business rules, and workflows while documenting what has changed.
• Investigate data integrity concerns by reproducing issues, collecting examples, and tracking follow-up actions through closure.
• Support client-facing platforms by troubleshooting access and data issues, recording findings, and assisting with requirements gathering for future improvements.

Projects and strategic initiatives

• Assist with projects by gathering requirements, updating trackers, and surfacing risks or dependencies to the project lead.
• Work with teammates to perform analyses, verify results, and turn findings into clear messages for stakeholders.
• Support project delivery through stakeholder communication, meeting coordination, and follow-up actions.
• Prepare and maintain project documentation such as requirement notes, plans, and meeting minutes.
• Help test system and process changes by following test scripts, capturing evidence, and recording results and defects.

What makes you a fit

• You enjoy structured problem-solving, asking thoughtful questions, and using evidence to understand issues.
• You communicate clearly, collaborate well, and can partner effectively with teammates and stakeholders.
• You take initiative, stay organized, and follow through on assigned tasks without needing constant direction.
• You have a continuous-improvement mindset and look for ways to make routine work more efficient and consistent.
• You are comfortable working with data, have strong Excel skills, and have some exposure to SQL and/or Python through school, projects, or internships/co-ops.
• Familiarity with Power BI and/or Power Automate is considered an advantage, along with an interest in data visualization and automation.
• You hold an undergraduate university degree, ideally in Business Administration, Computer Science, Information Technology, or Statistics.
• Experience in financial services for 0 to 2 years is an asset, including internship or co-op experience.

Compensation and application details

The annual base salary for this role is between CAD 60,000 and CAD 70,000. This range is provided in accordance with applicable legislation. Questions about the role can be raised with the HR team during the interview process.

Applicants are asked to submit a resume and cover letter together as a single PDF.

Equal opportunity statement

CC&L Financial Group is committed to building a diverse and inclusive workplace. All qualified candidates will be considered for employment without regard to gender, ethnicity, religion, sexual orientation or expression, disability, or age.

Additional information

The hiring team will review applications directly, and applications are not screened, assessed, or selected using AI at this time.