Outlet Manager

Role overview

City Centre Rotana Doha is looking for an energetic and self-driven Food & Beverage professional to take charge of a restaurant outlet and lead the team in delivering high-quality products and responsive, personalized service.

This opportunity is located at City Centre Rotana, Doha.

What the role involves

• Oversee the assigned restaurant and make sure guest satisfaction and service quality remain at the highest level while supporting financial targets.
• Build staff schedules based on expected business levels and staffing guidelines so the outlet is properly covered at all times.
• Run regular training for the team in line with departmental standard operating procedures.
• Review team performance and support internal growth, development, and promotions where suitable.
• Ensure the outlet is prepared on time for each service period and matches the scheduled meal settings and opening hours.
• Welcome guests and manage seating arrangements with support from the Hostess.
• Create and maintain a positive, professional relationship with guests visiting the outlet.
• Keep an updated database of regular customers.
• Carry out frequent checks of the outlet and adjoining areas to maintain excellent cleanliness and upkeep.
• Take an active role in outlet promotions and related marketing activities.

Education and experience

A college or university degree is required, along with at least two years of experience in a similar position. Strong computer skills, clear communication, excellent written and spoken English, and polished presentation skills are essential.

Competencies and working style

The right candidate should have a practical, hands-on approach and a strong background in food and beverage operations, with a genuine commitment to quality and high service standards. The role also calls for someone who is outgoing, inventive, and motivated to inspire both guests and colleagues.

Required strengths

• Knowledge of hotel operations
• Strong verbal and written communication
• Business planning ability
• People supervision
• Awareness of cultural and individual differences
• Operational supervision
• Team collaboration
• Flexibility and adaptability
• Customer orientation
• Results-driven mindset