Payroll Specialist

Role Overview

AlphaStaffHCM is hiring a Payroll Specialist to manage payroll operations for multiple client organizations across several states, each operating on different payroll cycles. The position focuses on accurate payroll handling, strong service standards, and timely support for both clients and internal partners.

Core Duties

• Review newly prepared payrolls, find discrepancies, and fix issues so each payroll is processed correctly.
• Prepare payroll reports before posting and share them with clients for review and sign-off.
• Work with the IT team by defining requirements for customized reports and completing quality checks to confirm accuracy.
• Track urgent payroll maintenance work and monitor client patterns such as late file submissions and repeated service problems.
• Assist with improvement efforts for systems including Prism, Cloud Storage, and Salesforce.
• Handle client questions about payroll in a prompt, courteous, and professional manner.
• Maintain pay codes, positions, work locations, PTO corrections, general ledger configurations, and other recurring client updates.
• Deliver a high-touch customer service experience in line with internal service expectations.
• Use Salesforce and Outlook to manage open client cases, internal requests, complaints, supplemental payrolls, employee address changes, and follow-up items.
• Address user access and security questions within the HRIS web portal.
• Process Add Location requests, create new client sites, and assign the right manager permissions.
• Build payroll import templates to support client upload workflows when needed.
• Provide payroll training to clients on request.
• Explain system features and payroll best practices to help clients use the platform effectively.
• Keep all client notes current and accurate in PRISM.
• Act as the main contact for client-specific payroll maintenance and exception handling.
• Work with Client Technology to solve employee login and access problems.
• Maintain punctual attendance in line with ADA, FMLA, federal, state, local, and company expectations.
• Take on additional tasks or special projects assigned by the Payroll Manager.

Qualifications

The ideal candidate has 3 to 5 years of related experience in payroll, HRIS, or a PEO setting. An associate degree in Business Administration, Accounting, Human Resources, or a similar discipline is preferred.

Applicants should be quick learners who can adapt to new systems, processes, and technologies with ease. Strong communication, follow-up, multitasking, prioritization, and client service abilities are essential.

Experience with Prism PEO software is preferred. Advanced Microsoft Excel skills, including formulas, filters, and pivot tables, are also important. FPC or CPS certification is preferred.

Work Environment

This role is mainly office-based and involves regular computer work in either a corporate office or a remote home office. It may also include phone use, virtual or in-person meetings, company events, and training sessions. The company aims to maintain an accessible and inclusive environment and will provide reasonable accommodations when required.

Benefits and Compensation

The compensation package is aligned with the candidate’s experience and prevailing market standards.

• Medical insurance with more than 80% employer coverage for employees and about 56% to 66% for dependents, depending on the United Healthcare plan.
• Dental and vision insurance.
• Long-term disability coverage fully paid by the employer.
• Optional supplemental insurance choices.
• HSA and FSA eligibility, including a $1,000 employer HSA contribution for eligible plans.
• Pet insurance.
• Legal discount plan.
• 401(k) plan with company contribution.
• Year-round wellness events and wellness challenges.
• Employee Assistance Program for confidential support.
• Employee discount program.
• A work culture that supports balance and personal well-being.
• Generous PTO, paid holidays, a floating holiday, and volunteer time off.

Company Profile

Founded in 1997, AlphaStaffHCM provides HR outsourcing services to thousands of small and mid-sized businesses nationwide, along with some larger organizations. The company is primarily owned by its management team, allowing it to invest in its people and client relationships for long-term growth. It focuses on tailored solutions that improve talent management, compliance, benefits, and HR technology. The leadership team brings deep experience in human capital management and insurance, and the organization values diversity, collaboration, and strong client outcomes.

Additional Information

This position is part of AlphaStaff’s internal corporate team and is not tied to client-facing staffing services.

The organization is an equal opportunity employer and does not discriminate on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military service, disability, genetic information, or other legally protected characteristics. Harassment of applicants or employees on any protected basis is also prohibited.

AlphaStaff maintains a workplace policy that is free from drugs and alcohol. Where allowed by law, applicants or employees may be asked to complete drug and alcohol testing.

The company follows FMLA requirements for eligible employees and complies with the Employee Polygraph Protection Act, which generally prohibits lie detector testing except where legally permitted.

Reasonable accommodations are available to support individuals with disabilities.