Scheduler

About the Role

Home Instead Shropshire is a family-led, award-winning care organisation and part of a wider global network. The business provides high-quality in-home support for older people and is driven by a commitment to the same standard of care it would want for its own family members. It has also been recognised with an Outstanding CQC rating, becoming the first home care provider in Shropshire to reach that level. A key part of its mission is to reshape how ageing is experienced by delivering highly regarded dementia care in the home.

The organisation places strong emphasis on continuity and dependable scheduling for both clients and Care Professionals. This position is for an experienced Care Coordinator who can plan, organise, and keep schedules running smoothly in line with the Home Instead approach.

Key Responsibilities

• Create and sustain efficient, reliable rotas for clients and Care Professionals.
• Balance travel time, availability, and client requirements when building schedules.
• Respond quickly to changes and make live adjustments where needed.
• Pair Care Professionals with clients and coordinate introductions with the care team.
• Build and maintain strong working relationships with clients and Care Professionals to support a positive experience.
• Follow franchise standards, including ensuring Care Professionals are introduced to clients before their first visit.
• Liaise with the recruitment team so staffing levels match demand.
• Take part in the on-call rota when required.

What the Company Offers

• A supportive team that consistently goes the extra mile.
• Comprehensive training and ongoing development support.
• A meaningful role where your work has a direct daily impact.
• A friendly, values-driven culture where your contribution is valued.
• The chance to join an award-winning care provider focused on quality and relationship-led support.

Why Join

Joining Home Instead means becoming part of a collaborative and caring environment where your scheduling expertise helps improve client well-being and supports the success of Care Professionals.

Candidate Profile

The ideal applicant will have prior experience in a Care Coordinator, Scheduler, Rota Coordinator, Workforce Planner, or comparable position within domiciliary care.

Additional Information

• This role is based in the UK, and the right to work in the UK must be confirmed during the hiring process.