Service Coordinator

Role overview

We are seeking a Service Coordinator to become part of a growing team in Fort Saskatchewan, Alberta. This position is ideal for someone who enjoys customer-facing coordination work in a machinery or heavy equipment setting.

What you will do

• Handle customer inquiries related to quotes.
• Support customers by email, by phone, and in person at the counter or office.
• Assist people looking for machinery parts or details about equipment servicing.
• Source parts and materials for customers as well as for technicians working in the shop.
• Manage shipping and receiving activities.
• Process transactions using a computer-based system.
• Provide general administrative help to the shop and office teams as needed.

Compensation

The pay range for this role is $60,000 to $65,000 per year, along with benefits.

Requirements

• 2 to 3+ years of experience coordinating service or parts operations.
• Experience with heavy machinery parts is preferred.
• Strong computer literacy and administrative ability.
• A friendly, professional, and energetic approach when dealing with customers.
• Ability to work well in a team and manage multiple priorities at once.
• Dependable with solid communication skills.
• Fluent verbal and written English.
• Must be legally eligible to work for any employer in Canada.

Work environment

You will be working with a team described as friendly, professional, and successful, with a strong focus on customer service and heavy-duty equipment.