Service Planner

Walk-in interview details

Rentokil PCI is hosting an in-person hiring drive for the Service Planner role at its Guwahati branch. This opening is aimed at candidates who are energetic, confident, and interested in building a career in a sales-oriented environment within a global organization.

Date: 26 June 2026, Friday
Time: 11:00 am to 4:00 pm
Venue: PCI Pest Control Private Limited, H.No-1 HD Complex, Janapath Lane, Near Hotel Priya Palace, Ulubari, Guwahati - 781007, Assam
Contact: Manjit Das — 9854074435

About the company

Rentokil PCI is a leading pest control service provider in India and operates as a brand under Rentokil Initial. Established in 2017 through a joint venture between Pest Control India and Rentokil, the organization serves customers across 300 locations and is focused on improving service standards through strong operations, innovation, and digital tools. In 2024, the business expanded further by acquiring HiCare, strengthening its reach and market position.

Role overview

The Service Planner / Sr. Service Planner is accountable for complete service planning, maintaining accurate records, using internal systems effectively, monitoring productivity, and coordinating with different teams so services are delivered smoothly and on time. The role reports to the AOM/OM, Assistant Branch Manager, or Branch Manager and requires active collaboration with both internal teams and external stakeholders.

Key responsibilities

• Build strong working knowledge of company platforms such as iCABS and SCP, and ensure Service Companion is actively used at the required level.
• Support the shift toward digital operations by keeping consumption, TOS, and service records accurate.
• Work with the IT team to resolve issues related to new user creation and device troubleshooting.
• Maintain accurate documentation and follow the ticket-based callout workflow without errors.
• Prepare daily, weekly, and monthly schedules for technicians covering contracts, job-based visits, renewals, and complaints.
• Set priorities in planning to reduce pending service jobs and maintain timely delivery commitments.
• Coordinate with sales and service teams to manage urgent visits and address STOP or termination-related concerns.
• Monitor technician productivity, efficiency, and service performance metrics.
• Compile and share SOS updates on a daily, weekly, and monthly basis, including GSS SOS.
• Share timely updates on backlogs, urgent matters, ageing cases, and complaint patterns.
• Support AOM/OM/ABM/BM in tracking field-level KPIs.
• Partner with sales and operations teams to manage technician routes, slot planning, and routine changes.
• Escalate unresolved matters to the next level of management for closure.
• Plan leave schedules carefully so that service delivery continues without interruption.

Workplace values

The organization emphasizes service, relationships, teamwork, and responsibility as the foundation of its culture.

Diversity and inclusion

Rentokil PCI states that it is committed to creating an inclusive workplace that welcomes people from all backgrounds.

Additional information

This opening is positioned as a career opportunity in sales-adjacent operations for candidates who are enthusiastic, dependable, and comfortable working in a cross-functional environment.