Shift Lead

About the Organization

Kooth is focused on building welcoming, easy-to-access digital mental health support that helps young people grow, cope, and thrive. Its work is centered on early intervention for ages 13 to 25, with the goal of offering timely help, strengthening resilience, and improving wellbeing through inclusive, evidence-based care.

The organization’s culture is guided by five core values: Alongside You, Flexible, Compassionate, Committed, and Safe. These principles shape how the team supports young people, works together internally, and designs services that meet communities where they are. This is mission-driven work with real-world impact.

The role supports Soluna, California’s first statewide digital behavioral health service for young people ages 13 to 25. Soluna is designed to reduce barriers to care by offering near-immediate access to one-to-one coaching, care navigation, and self-guided tools so young people can get support when they need it most.

Role Summary

This position provides leadership support to the direct service team, including Practitioners and Care Coordinators, during service hours. It is a non-clinical role with operational responsibilities, though the work is closely connected to clinical activity and requires comfort working in a clinically adjacent environment.

What You’ll Do

• Support the direct service team while shifts are live.
• Help keep service delivery running smoothly across Kooth platforms.
• Provide direction to the service team on policies and clinical-process requirements.
• Track punch-in times and meal-break compliance for the team.
• Guide practitioners toward appropriate clinical resources when risk management support is needed.
• Assist team members with IT problems that interfere with their ability to engage service users.
• Partner with Licensed Clinical Professionals to ensure clinical backup is available when practitioners are interacting with service users.
• Work with Service Delivery Operations leadership to surface feedback on employee performance.
• Share recommendations with Service Operations and Clinical leadership.
• Record shift issues and key information so leadership can understand daily service flow.
• Use Slack workflows and tracking tools to manage team needs and document resolution details.
• Confirm that practitioners are ready for scheduled coaching sessions.
• Monitor wait times so drop-in queue needs are handled promptly.
• Maintain compliance with service-level agreements.
• Watch for surge activity and respond appropriately to support service delivery.
• Update operational documentation whenever needed to improve clarity on shift needs and activities.
• Stay current on practitioner training related to service processes and clinical guidance.
• Contribute to ad hoc projects that improve shift operations, processes, and guidance.

Requirements

• You must permanently live in one of the 48 contiguous United States.
• A bachelor’s degree is required, or you may qualify with equivalent professional experience.
• You should have experience with shift operations and schedule management.
• You should have used dashboarding and data visualization tools such as Tableau or similar platforms.
• Prior experience in a startup environment is needed.
• Background in behavioral health or a clinical setting is required.
• Bilingual fluency in English and Spanish is preferred.

Compensation and Benefits

This role pays an hourly rate of $28 to $32, depending on experience and overall fit. Final pay will also reflect education, skills, and other relevant factors.

Kooth also offers a competitive benefits package that includes medical, dental, and vision coverage, a long-term incentive plan, a 401(k) plan with company match, generous paid time off, remote-first flexibility with work-from-home support, paid parental leave, learning and development opportunities, 8 paid holidays, and two additional half-day holidays on Christmas Eve and New Year’s Eve.

Equal Opportunity

Kooth provides equal employment opportunity to all qualified individuals and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. Hiring decisions are based on qualifications, merit, and business needs.

Reasonable Accommodation

Reasonable accommodations are available for candidates with disabilities, sincerely held religious beliefs, or other legally protected reasons. Applicants who need support during the application or interview process should contact the HR team.

Additional Information

Applicants who are selected for this role should be prepared to work remotely from within the 48 contiguous United States. The company also notes that it values purpose-driven work and invites candidates who want to help shape the future of digital mental health care.