Telesales Executive

Company Overview

Al Zaabi Autocare is a complete vehicle care centre that provides high-quality automotive services at competitive prices. Its offerings cover routine upkeep and advanced repairs, including major and minor maintenance, brake work, oil servicing, air-conditioning service, engine and transmission repair, suspension repairs, and service contracts. The centre also handles wheel alignment, tyre balancing, battery maintenance and replacement, vehicle inspections, accident-related repairs, rim services, full diagnostic checks, engine and coolant flushing, and customised alterations. Customers can also take advantage of convenient support such as free pickup and drop-off, making it a single destination for a wide range of car care needs.

Role Overview

This is a full-time, on-site Telesales Executive position based in Musaffah. The role focuses on both outbound and inbound calling to present service offerings, answer customer queries, and turn enquiries into confirmed workshop bookings. The position requires coordination with the workshop team to arrange appointments, consistent follow-up on leads, accurate call record management, and ongoing communication with customers after service to strengthen long-term relationships.

Key Responsibilities

• Place outbound calls and respond to incoming calls to introduce the company’s automotive services and encourage bookings.
• Explain service options, basic pricing details, and available packages clearly to prospective customers.
• Convert customer enquiries into scheduled appointments in coordination with the workshop team.
• Track and nurture leads through regular follow-up until conversion or closure.
• Maintain accurate call logs, customer details, and appointment records.
• Support post-service follow-up calls to maintain customer engagement and encourage repeat business.
• Work closely with service advisors to ensure communication remains accurate and the customer experience stays positive.

Required Skills and Qualifications

• Strong verbal communication and active listening skills for professional phone conversations.
• Customer service and customer support ability to address questions and handle basic concerns.
• Sales and lead generation capability to identify prospects and convert interest into bookings.
• Comfort working from the Musaffah location with dependable, on-site attendance.
• Basic computer skills for call tracking, CRM or spreadsheet updates, and appointment scheduling.
• Previous exposure to telesales, a call centre, or the automotive sector will be an advantage.
• Good English communication skills; knowledge of additional languages is a plus.
• High school diploma or an equivalent qualification; extra training in sales or customer service is beneficial.

Additional Information

This position is offered on a full-time, on-site basis in Musaffah, Abu Dhabi Emirate, United Arab Emirates.

No salary figure, openings count, start date, or application deadline was provided in the source information.