Bellman

Role Overview

This position supports guest arrivals, departures, and movement around the hotel at The Abu Dhabi EDITION in Abu Dhabi. The role is part of the Rooms & Guest Services Operations team and is a non-management, full-time position. It is based on-site.

What You’ll Do

• Welcome guests, open doors, and guide them to their rooms.
• Help guests and visitors as they enter and leave the property.
• Share information about hotel facilities, services, operating hours, and nearby places of interest.
• Explain room features and how to use items such as the key, minibar, ice and vending machines, in-room safe, and valet laundry service.
• Move guest luggage to and from rooms or the bell area as needed.
• Support luggage storage and retrieval.
• Assist guests entering or exiting vehicles and help load or unload bags.
• Provide directions and arrange transportation such as taxis, shuttles, or limousine/sedan services, including recording advance requests.
• Explain parking procedures to guests and visitors.
• Follow company policies and procedures at all times.
• Report accidents, injuries, and unsafe conditions to the manager.
• Stay alert to any suspicious or undesirable individuals on the property.
• Maintain a neat, professional appearance and protect confidential information.
• Greet all guests warmly, notice their needs in advance, assist guests with disabilities, and thank them sincerely.
• Communicate clearly and professionally, answer phones with proper etiquette, and build positive working relationships.
• Meet quality and service standards, read information in different formats, and move quickly when situations require it.
• Be able to stand, sit, or walk for long periods and handle physical tasks such as lifting, carrying, pushing, pulling, bending, twisting, and using stairs or ramps.
• Carry out other duties assigned by supervisors.

Candidate Profile

The employer is seeking an approachable, energetic hospitality professional who can deliver excellent guest service with warmth and professionalism. No prior related work experience or supervisory experience is required.

Education and Other Requirements

• High school diploma or GED equivalent is preferred.
• No license or certification is required.
• No previous related work experience is necessary.
• No supervisory background is needed.

About the Employer

EDITION Hotels blends boutique design sensibility with luxury service and Marriott International’s global reach. The brand emphasizes originality, polished service, personality, and a memorable guest experience. The workplace is built around inclusivity, respect, and equal opportunity for all associates.

Equal Opportunity

The company states that it welcomes applicants from all backgrounds and does not discriminate on protected grounds, including disability, veteran status, or other legally protected characteristics.