Business Development Representative - Retail

Role overview

This position is for a Business Development Representative focused on retail, reporting to the Business Development Manager and based onsite in Brooklyn, New York. The role sits within a go-to-market team that works to expand customer acquisition and support the company’s growth in Voice AI-powered customer support.

About the company

The company builds Voice AI systems used by well-known brands across retail and healthcare to handle millions of customer calls every month. It operates with a startup mindset, a compact team, and offices in New York City, Los Angeles, and the UK. The culture is described as fast-moving, demanding, collaborative, and suited to people who want to work hard and help scale a growing business.

What you will do

• Drive outbound prospecting efforts to create high-value leads and book meetings with enterprise and mid-market retail prospects.
• Handle conversations that may range from detailed strategic discussions to quick-win sales interactions.
• Contribute to the wider go-to-market engine by helping grow the retail business.
• Build strong working relationships across Sales, Customer Success, Marketing, Product, and Engineering.
• Help support both immediate opportunities and longer-term market expansion goals.

What the company is looking for

• Someone who enjoys building relationships and turning them into business opportunities.
• A highly adaptable self-starter who can keep up with the pace of a scaling startup.
• A candidate who is motivated by growth, challenge, and learning new skills.
• Strong attention to detail and a focus on delivering precise, high-quality work.
• A clear and strategic communicator who can explain product value to prospective customers.

Preferred traits and bonus experience

• Experience in a startup environment and an ownership-driven mindset are considered a plus.
• Background in eCommerce or customer experience is also viewed favorably.
• This is an onsite role, with work expected in a collaborative office setting five days a week.

Additional information

The company is international, with a presence across the US, UK, and Canada. It has raised more than $30M to date, including a recent $20M Series A, with backing from Ridge, Next Coast, ScOp, Bullpen Capital, Data Point, and Forum Ventures, along with founders and executives from Amazon Alexa, Ada, Attentive, and Simon Data.

Benefits and work environment

Employees receive comprehensive healthcare and unlimited vacation. The company also includes a mandatory half-week break for everyone over July 4 and a full week off at the end of the year. The role offers the chance to work from the Brooklyn office or, alternatively, Marina Del Rey, California, in an energized, collaborative environment.

Compensation

The stated salary range for this role is USD 55,000 to USD 75,000 annually. Final pay may vary depending on location, experience, and qualifications. The position is also eligible for bonus and/or commission, as well as equity, subject to company policy and board approval.

Equal opportunity

The employer states that it provides equal employment opportunities to all employees, applicants, and covered individuals, regardless of protected characteristics, and aims to build a team that reflects a diverse and inclusive customer base.