Business Development Representative - UK

About the company

Freshworks develops straightforward service software designed to improve both employee and customer experiences without unnecessary complexity. Its AI-led, people-first platform helps organizations reduce friction, lower service costs, and respond faster with enterprise-ready CX and IT tools that are easy to adopt. Around 75,000 businesses, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, use Freshworks to support their employee and customer experience operations.

The company’s philosophy is built around a simpler, fresher way of working, with an emphasis on impact, usability, and real business value.

Role summary

This is an onsite position based in London, where you will work from the office and contribute directly to regional revenue goals through outbound prospecting and lead qualification. The role is suited to someone who can handle a high daily activity level, communicate clearly, and support the sales organization by identifying and nurturing promising opportunities.

What you will do

• Operate from the London office in an onsite capacity.
• Handle a substantial number of daily outbound touchpoints with potential Freshworks customers across phone, email, and other channels.
• Generate interest, assess fit, educate prospects, and hand qualified opportunities over to the sales team.
• Build, organize, and advance your own lead pipeline by prioritizing multiple prospects at the same time.
• Create and follow action plans that help you achieve and exceed assigned performance targets.
• Work closely with leaders and colleagues in marketing, sales, and operations to plan and run campaigns.
• Contribute ideas and effort toward improving both internal workflows and customer-facing processes.
• Use available support from marketing, pre-sales, and sales teams efficiently to meet your objectives.
• Represent the company positively and become knowledgeable in customer service and CRM practices.
• Prepare regular pipeline updates and participate in forecasting activities.

What we are looking for

• A bachelor’s or master’s degree is preferred.
• Prior exposure to sales or business development is desirable, ideally in a comparable position, though strong practical experience in other fast-moving sales settings is also acceptable.
• Experience in cloud software sales is an added advantage.
• Quick learning ability, strong drive to take action, and genuine interest in sales, customer service, and CRM tools.
• A customer-focused and goal-oriented mindset, with self-motivation, persistence, and a personable approach.
• Strong written and spoken communication skills, along with the ability to work well with others.
• Comfort working in a fast-paced environment with teams distributed across different geographies.
• Excellent English communication skills; knowledge of additional European languages is a plus.

Additional information

Freshworks is committed to equal opportunity and to building a workplace where people of different backgrounds, genders, sexual orientations, religions, and ethnicities can thrive. The company aims to create an inclusive environment that supports diversity and helps employees, communities, and the business grow stronger.

For this role, visa sponsorship is not available. Applicants must already have the legal right to work in the UK at the time of application and be able to provide proof before starting employment.

The company also reiterates its commitment to an inclusive culture that helps every colleague realize their potential, purpose, and passion.