Customer Service Representative

About the Role

Join the LEGO Group’s seasonal Consumer & Shopper Engagement team and help deliver great experiences to fans during a high-volume period. This position is part of a newly established North American contact center in Tempe, Arizona, with hybrid working support and equipment provided for home-based work.

Training will take place in person at the company’s new Tempe building, The Beam on Farmer. The classroom training lasts 4 to 5 weeks, with the first four weeks described as induction training. Training hours are 9:00 am to 5:00 pm MST, Monday through Friday, although these times may change.

This is a fixed-term seasonal contract ending on January 29, 2027. The role offers a starting annual salary of $43,900 plus a discretionary performance bonus of up to 10%.

Work Schedule

• During training, you will spend the first four weeks getting familiar with the team, the products, and the company culture.
• After training, hybrid working allows two work-from-home days and at least three office days each week.
• Multiple shifts are available with flexible start times, including half-hour start slots, ranging from 8:00 am to 12:00 pm.
• The position is full time, with a five-day workweek.
• Depending on demand, you may be scheduled for up to four weekend days within any four-week period.
• Weekend support coverage runs from 9:00 am to 5:00 pm MST.

What You’ll Do

You will be the first point of contact for LEGO fans across the world, handling a wide mix of customer questions and service issues through phone and email. The work includes helping with orders, accounts, parts requests, gift cards, returns, digital and app-related questions, LEGO electronics, brand details, and product quality or feedback concerns.

You’ll use internal tools and programs to investigate issues, find practical solutions, and deliver a friendly and reliable experience. The role also calls for strong relationship-building skills, sound judgment, and the ability to adapt across different shift patterns, including weekends.

What We’re Looking For

We’re looking for someone who stays calm in a busy, fast-moving environment and enjoys working as part of a collaborative team. Experience in premium customer service or inbound sales is preferred, especially in retail.

Attention to detail, the ability to manage several tasks at once, and good prioritization skills are important. You should also feel comfortable with virtual assessments and have access to a secure Wi‑Fi connection and a private space for remote work.

Benefits and Perks

• Enhanced paid family care leave
• Life and disability insurance
• Access to the Headspace app and other wellbeing programs
• Colleague discount available from day one
• Bonus opportunity through an eligible bonus scheme
• Hybrid work flexibility after training
• Equipment provided for remote work

Additional Information

The LEGO Group is committed to building a diverse, inclusive, and welcoming workplace where every colleague feels safe, respected, and valued. The company encourages applications from people of all backgrounds, including different genders, gender identities or expressions, ethnicities, national origins, sexual orientations, ages, religions, disability statuses, and veteran backgrounds.

The company also supports family life and participates in annual Play Day activities, while continuing its mission to inspire and develop the builders of tomorrow and contribute to a sustainable future.

Because this role may involve high engagement with children, anyone selected for the position may be required to complete child safeguarding background screening as a condition of the offer.

As part of a drug-free workplace policy, drug screening will also be conducted.

An accessibility support channel is available for applicants who need help with the online application process due to a disability.

Applications are reviewed on an ongoing basis, and the company may amend or withdraw the role at any time, including before any stated closing date.

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