Digital Support Specialist

Role overview

Selwyn District Council is seeking a Digital Support Specialist to help keep its workforce connected, productive, and well supported. Based in Rolleston, this position sits within the Digital Support team and is focused on delivering reliable day-to-day technology assistance across the organisation.

The role combines customer service, technical troubleshooting, and hands-on administration of devices and accounts. You will support staff with access to the hardware, systems, and digital tools they rely on, while also helping drive improvements that strengthen Council's digital environment.

What you'll do

You will provide first- and second-level support across the Council's digital landscape, including desktop, laptop, mobile, and Microsoft 365 environments. The role also covers the end-to-end management of the device fleet, from setup and rollout through maintenance and replacement.

In addition, you will administer user accounts, permissions, and software licensing, and work alongside the wider Digital team on technology deployments, hardware rollouts, and initiatives designed to improve the overall user experience.

What the role involves

This is a practical, hands-on position for someone who enjoys resolving issues quickly, supporting users, and keeping digital services secure, dependable, and modern. You will need to balance multiple priorities, keep accurate records, and contribute positively to team improvement efforts.

What we're looking for

We are looking for a technology professional with a strong service mindset and the confidence to support users in a fast-moving environment. The ideal person will be organised, collaborative, and comfortable taking initiative while working with a range of digital tools and systems.

About Selwyn District Council

Selwyn is New Zealand's fastest growing district, known for its strong communities, quality lifestyle, and growing economy. The Council works to deliver services and facilities that help local communities thrive.

Its head office is in Rolleston, about 25 km from Christchurch, with access to great local amenities and easy travel to the ski fields, rivers, and hills of Canterbury.

Values and commitment

Council's values guide the way the organisation works:

• Be a good human
• Be brave - think differently
• Better together - make it happen for Selwyn

The Council also honours Te Tiriti o Waitangi and is committed to working with its Treaty partner to meet its obligations under Te Tiriti o Waitangi.

Benefits

The role comes with a range of workplace benefits, including flexibility, development support, wellbeing leave, and other employee perks.

Additional information

This is a full-time onsite position based in Rolleston, Canterbury, New Zealand. The listing does not specify salary, vacancy count, application deadline, start date, or duration.

Information provided for the role includes support across Council's digital environment, device provisioning and lifecycle management, Microsoft 365 administration, and contributions to continuous improvement initiatives.