பணி விளக்கம்

About the Company

Liquid Intelligent Technologies Kenya is the Kenyan arm of Liquid Intelligent Technologies, part of Cassava Technologies, a major African digital infrastructure group. The business operates in more than 14 countries and supports the continent’s digital growth through fibre connectivity, cloud, cybersecurity, and data centre services. In Kenya, the company helps organizations and institutions modernize by delivering high-speed connectivity and enterprise technology solutions.

Why Work Here

This position offers the chance to contribute to critical payment infrastructure in a fast-moving environment where innovation, reliability, and customer focus matter. The role sits within a wider ecosystem that works with major global technology partners and supports the broader digital economy.

Role Summary

The Hardware Technician for Transaction Payment Solutions will support the installation, configuration, repair, and ongoing maintenance of POS terminals and related payment equipment. The role combines hands-on technical repair work with stock control, reporting, customer support, and administrative follow-up to keep service delivery running smoothly.

Core Duties

Set up, install, configure, and upgrade payment terminals.
Register new devices in the LMP system and record faulty equipment as it is received.
Inspect returned terminals, identify problems, and assess what type of repair is required.
Carry out electronic fault finding and component-level repairs on circuit boards, including alignment, soldering, and testing.
Prepare repair quotations and complete repairs after approval is received.
Retire terminals from service or strip them for usable spare parts when needed.
Track the movement, storage, and inventory of terminals, parts, and spare components.
Perform monthly stock counts accurately and keep inventory records organized.
Maintain adequate stock levels to support client demand.
Manage incoming orders and plan workloads to meet strict service timelines.
Handle customer documentation such as delivery notes and orders, and ensure paperwork reaches the South Africa office on time.
Respond to customer questions and issues promptly.
Deliver terminals directly to client locations when required.
Prepare and submit monthly reports covering stock counts and terminal fulfillment.

Requirements

At least 3 years of relevant work experience.
Strong practical experience in electronic repair and maintenance of electronic equipment, especially mobile POS terminals.
Ability to troubleshoot and repair electronic circuits at component level.
Hands-on skills in aligning, soldering, and testing printed circuit boards.
Experience installing, configuring, and repairing payment terminals.
Working knowledge of Microsoft Office applications.
Good planning, organizing, and problem-solving ability.
Strong communication skills for dealing with internal teams, customers, and suppliers.
Ability to work with limited supervision, stay motivated, and maintain high quality standards.
Team-oriented approach and willingness to collaborate effectively.
A clean light motor vehicle driving licence is an advantage.

Performance Expectations

Respond to management and customer enquiries within 48 hours.
Submit stock and fulfillment reports by the first working day of every month.
Complete new terminal deliveries within contract timelines and repair warranty units within one month.
Finish monthly stock counts on or before the last working day of each month.

Equal Opportunity

The employer follows an equal opportunity approach and does not base hiring decisions on race, colour, religion, sex, sexual orientation, national origin, citizenship, age, or disability. Selection is based on qualifications.

Hardware Technician