Key Accounts Manager

About Johnson & Johnson MedTech

Johnson & Johnson is driven by a simple belief: health matters above all. Backed by deep innovation across healthcare, the company works to help prevent, treat, and cure complex diseases, create more precise and less invasive treatments, and deliver personalized solutions. Its capabilities in Innovative Medicine and MedTech position it to shape the next generation of healthcare outcomes and advance health for people everywhere.

In line with Our Credo, the organization aims to be responsible to employees worldwide and fosters an inclusive workplace where every person is valued as an individual. Diversity, dignity, and merit are respected as core principles.

Role Overview

This position sits within MedTech Sales under Channel Sales – MedTech (Commission) and falls in the Business Enablement/Support category. The role is focused on driving sales performance across the assigned territory, expanding the customer base, and strengthening relationships with doctors, key opinion leaders, distributors, peers, and internal stakeholders.

The role also involves monitoring competitor movement, tracking customer usage trends, maintaining daily work records, handling complaints, and ensuring strong customer satisfaction. In addition, the incumbent will support the Area Manager in building deeper relationships with important KOLs in the assigned state or territory while following the company’s environmental policy and related departmental objectives.

Key Responsibilities

The role is expected to deliver quarterly and annual sales goals through the right product mix and consistent monthly/quarterly achievement.

It includes growing the market for IOL, RIOL, and OVD products by moving existing users toward premium IOL offerings and by regularly attending operating theatres to better understand customer requirements and improve customer experience.

Equipment expansion is another key focus area, including arranging product demonstrations in coordination with RM and PS, supporting bundled business deals in accordance with the MOU, and maintaining healthy AR control with minimal or no market outstanding.

The position also requires building strong product expertise, contributing territory development plans, conducting scientific activities such as CMEs and round-table meetings, maintaining disciplined field reporting, submitting reports on time, and keeping accurate records of competitor activity, JJSV secondary and tertiary sales, and the installation base.

Additional Information

All listed job posting locations include Delhi, Delhi, India, and Gurgaon, Haryana, India. The role is based in Gurgaon, Haryana, India and is an onsite full-time position.

The organization emphasizes customer delight, market leadership, and collaborative working with internal and external stakeholders. A strong focus is placed on responsible conduct, process discipline, and support for environmental commitments.

Skills and Competencies

The role calls for strong account handling, channel coordination, relationship management, customer focus, product understanding, communication, collaboration, analytical thinking, sales planning, and problem-solving ability. Familiarity with medical technology, distributor engagement, territory development, and scientific customer interactions is also important.

Requirements

The candidate should be capable of managing territory-level sales execution, developing new customers, working closely with doctors and KOLs, and coordinating with distributors and internal teams. Experience in tracking market share, competitor actions, customer usage patterns, and installation base records is important, along with the ability to support demonstrations, bundled deals, and complaint resolution.

Strong discipline in reporting, a sound grasp of product knowledge, and the ability to conduct or support scientific programs are also expected. The role requires someone who can contribute to sales growth while maintaining customer satisfaction and operational accuracy.

Equal Opportunity and Workplace Values

Johnson & Johnson promotes an inclusive environment where differences are respected and individual merit is recognized. The company’s working culture is built on dignity, responsibility, and a commitment to improving health for humanity.